Frequently Asked Questions
Answers to common questions about our services, funding, appointments and centres. If yours isn’t here, call us on 1300 123 674.
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Are you open on Saturdays?
We open on alternate Saturday mornings, 8:00am to 1:30pm. The booking calendar shows which Saturdays are available, or call us on 1300 123 674.
Can a dietitian help my child?
Yes, we support children’s and family nutrition, including fussy eating and growth concerns.
Can a support worker or family member join the appointment?
Yes, and it often helps, particularly where someone else is involved in shopping, cooking or mealtimes.
Can exercise physiology help with diabetes or heart conditions?
Yes. These are core areas, and exercise is one of the most evidence-supported tools for managing them.
Can I be treated for more than one thing under the same claim?
Yes, where your nominated treating doctor refers you for each and your insurer approves them. At Penrith, every service we treat under WorkCover runs from the one centre.
Can I book online?
Not for psychology. Every psychology appointment, including follow-ups, goes through our enquiry and intake process so the right practitioner is matched to you.
Can I book online?
Not for psychology. Every appointment, including follow-ups, goes through our enquiry and intake process so the right practitioner is matched to you.
Can I choose where I have my treatment?
Yes. You are entitled to choose who treats you under a workers compensation claim. Your insurer approves the treatment, not the practitioner.
Can I choose which physiotherapist I see?
Yes. Tell us who you would like to see and we will book you in with them where their availability allows.
Can I claim chiropractic on Medicare?
Some patients may be eligible through a Chronic Disease Management or Team Care Arrangement referral from their GP.
Can I claim dietetics on Medicare?
With an EPC or CDM referral from your GP, you may be entitled to Medicare-rebated sessions. The number is set by your plan and shared across allied health services.
Can I claim physiotherapy on Medicare?
If your GP refers you under an EPC or CDM plan, you may be entitled to Medicare-rebated sessions. The number of sessions is set by your plan.
Can I claim podiatry on Medicare?
You may be able to, if your GP refers you under an Enhanced Primary Care or Chronic Disease Management plan. These plans cover a set number of allied health sessions per year. Our team can talk you through how it works when you book.
Can I claim telehealth on Medicare?
Eligible appointments under an EPC or CDM plan may attract a Medicare rebate. The number of sessions is set by your plan.
Can I do it over video?
Yes. Dietetics works well by telehealth, and for many people it saves a trip.
Can I do physiotherapy and exercise physiology at the same time?
Yes, where both are referred and approved. At Penrith they run from the one centre.
Can I have exercise physiology and physiotherapy at the same time?
Yes, where your plan funds both. At Penrith they run from the one centre.
Can I have physiotherapy and exercise physiology at the same time?
Yes, where your plan funds both. At Penrith they run from the one centre.
Can I have physiotherapy while I am still working?
Yes, and many people do. Penrith has early morning appointments, which suit people fitting treatment around shifts.
Can I have podiatry at home under Medicare?
Yes, where a home visit is appropriate. Home visits are arranged by phone or enquiry rather than booked online.
Can I keep going after my plan sessions run out?
Yes, privately or through your health fund. We will tell you where you are up to before your last funded session.
Can I see a dietitian on Medicare for weight loss?
Usually not on its own. This pathway is for chronic conditions. If weight is part of managing diabetes or heart health, it will form part of your plan. For general weight support, you can book privately without a referral.
Can I see a physio on Medicare for a sports injury?
Usually not. This pathway is for conditions that have lasted six months or longer. An acute injury is normally a private or health fund appointment, and you do not need a referral for either.
Can I use Medicare, NDIS or WorkCover for strength and conditioning?
Strength and conditioning is generally private. If you have a chronic condition or injury, clinical exercise physiology may be funded through those pathways instead.
Can I use more than one service?
Yes, where your plan funds them. Many participants see two or three of our practitioners, and we work from the same goals rather than separately.
Can I use my card at more than one of your centres?
Yes. Your referral is not tied to a location.
Can I use my plan across more than one service?
Yes, and many people do. The total is shared across all allied health, so your GP decides how to divide it between physiotherapy, podiatry, dietetics and exercise physiology.
Can I use my plan across more than one service?
Yes. The total is shared across all allied health, so your GP decides how to divide it between podiatry, physiotherapy, dietetics and exercise physiology.
Can I use my plan if it is NDIA-managed?
Yes. We are a registered NDIS provider, so participants with NDIA-managed plans can use us.
Can I use my referral at more than one OnePointHealth centre?
Yes. Your plan is not tied to a location, so you can move between centres.
Can I use NDIS or WorkCover for psychology?
You can use your NDIS plan for psychology, depending on your plan and goals. We do not currently take WorkCover referrals for psychology. If you have been injured at work, call us on 1300 123 674 and we will talk through your options.
Can I use NDIS or WorkCover to see an exercise physiologist?
Yes. We accept NDIS plans and WorkCover referrals for exercise physiology, and we manage the paperwork.
Can international students apply?
Yes, provided you have current Australian working rights and you are enrolled in an eligible Australian tertiary allied health course. Confirmation of working rights forms part of the application process.
Can my child see a dietitian on Medicare?
Yes, where they have a chronic condition and their GP prepares a plan. Ask your GP whether it applies.
Can my partner join the appointment?
Yes, and it often helps, particularly where someone else does the shopping or the cooking.
Can the NDIS fund a dietitian for weight loss?
Not on its own. If weight is related to your disability or to a medication, it will form part of the plan. For general weight support you can book privately without a referral.
Can you come to my home?
Yes. We visit homes across the Penrith area, the Blue Mountains, the North Shore and the Northern Beaches. Home visits are arranged by phone or enquiry rather than online.
Can you come to my home?
Yes. We visit homes across the Penrith area, the Blue Mountains, the North Shore and the Northern Beaches. Home visits are arranged by phone or enquiry.
Can you come to my home?
Yes, across the Penrith area. Home visits are arranged by phone or enquiry rather than online.
Can you provide a report for my plan review?
Yes. Ask us and your practitioner will prepare a report setting out what has been worked on and what they recommend next.
Do I have to go to a gym?
Sessions run in our on-site gyms, which are part of the health centre rather than a public gym. Home visits are available across the Penrith area if getting in is difficult.
Do I have to see the physio my employer suggests?
No. You choose who treats you. Your employer or insurer may suggest a provider, but the decision is yours.
Do I have to talk about my service?
Only if you want to. What you work on is yours to set.
Do I need a GP referral for NDIS dietetics?
No. The NDIS does not require one.
Do I need a GP referral for NDIS physiotherapy?
No. The NDIS does not require one. You can contact us directly.
Do I need a GP referral for NDIS podiatry?
No. The NDIS does not require one. You can contact us directly.
Do I need a GP referral for NDIS psychology?
No. The NDIS does not require one. If you also have a Mental Health Treatment Plan from your GP, mention it, because some people use both pathways for different things.
Do I need a GP referral to use my NDIS plan here?
No. Unlike Medicare and DVA, the NDIS does not require one. You can contact us directly.
Do I need a GP referral?
No. The NDIS does not require one.
Do I need a new referral every year?
Yes. The allowance resets each calendar year and your GP prepares a new referral. Your GP will usually review your plan at the same time.
Do I need a referral for a home visit?
No, you can request one directly. For funded pathways such as Medicare, DVA or NDIS, you will need a valid referral.
Do I need a referral for a telehealth appointment?
Not to book privately. For Medicare, DVA or NDIS-funded telehealth you will need a valid referral.
Do I need a referral for podiatry?
Only for the Medicare rebate. You can book privately or claim through your health fund without one.
Do I need a referral for remedial massage?
No. You can book directly, and some private health funds cover part of your session.
Do I need a referral for strength and conditioning?
No. You can book directly.
Do I need a referral to book at Blaxland?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
Do I need a referral to book at Katoomba?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
Do I need a referral to book at Lindfield?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
Do I need a referral to book at Penrith?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
Do I need a referral to book at Ropes Crossing?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
Do I need a referral to book at Ryde?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
Do I need a referral to book at Springwood?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
Do I need a referral to see a chiropractor?
No. You can book directly, and some private health funds cover part of your visit.
Do I need a referral to see a dietitian?
No, you can book directly. A GP referral under an EPC or CDM plan may make you eligible for Medicare rebates.
Do I need a referral to see a physiotherapist?
No, you can book directly. You may need a referral for funded pathways such as Medicare (EPC or CDM), DVA or WorkCover.
Do I need a referral to see a podiatrist?
You do not need a referral to book privately or to claim through most private health funds. A GP referral is needed for Medicare-rebated podiatry under an EPC or CDM plan, and for DVA. NDIS access depends on your plan.
Do I need a referral to see a psychologist?
No, you can get in touch with us directly. For Medicare-rebated sessions you will need a GP Mental Health Care Plan.
Do I need a referral to see a psychologist?
Only for the Medicare rebate. You can see a psychologist privately without one, and you can still claim through your health fund if psychology is on your extras.
Do I need a referral to see an exercise physiologist?
You can book directly. For funded pathways such as Medicare (EPC or CDM), DVA or WorkCover, you will need a referral.
Do I need a referral to see you at all?
No. A referral is only needed for the Medicare rebate. You can book privately or claim through your health fund without one.
Do I need a referral to use my DVA card?
Yes. DVA allied health requires a referral from your GP, and it covers a set number of sessions or a set period.
Do I need a referral?
Yes. DVA allied health requires a referral from your GP.
Do I need to be in crisis to see a psychologist?
No. You do not need to be in crisis to benefit from talking to a psychologist.
Do I need to bring anything to the gym?
Clothes you can move in, and enclosed shoes. Everything else is on site.
Do I need to bring my scans to a chiropractic appointment?
If you have had recent imaging for the area being treated, please bring a copy to your first appointment.
Do I need to keep a food diary before my first appointment?
It helps, but it is not required. Come as you are. Your dietitian will tell you what would be useful to track afterwards.
Do I need to keep a food diary first?
It helps, but it is not required. Your dietitian will tell you what would be useful to track afterwards.
Do I need to keep a food diary first?
It helps, but it is not required. Your dietitian will tell you what would be useful to track afterwards.
Do you bulk bill?
Not currently. Medicare pays a rebate and you pay the gap, which we work out with you before your appointment. We claim the rebate on the day so you are not out of pocket for the full fee.
Do you come to people at home?
Yes, for some services and across most of our area. Home visits are arranged by phone or enquiry rather than online.
Do you have a footwear store at Ryde?
Yes. Our footwear store is on site, with a range chosen by our podiatry team. You can be assessed and fitted in the same visit.
Do you help with diabetes, coeliac disease and IBS?
Yes, these are core areas for our dietitians, and we can coordinate with your GP where needed.
Do you make custom orthotics?
Yes. Where they will help, our podiatrists prescribe custom orthotics designed around your feet and how you move. You can read more on our orthotics page.
Do you offer appointments outside work hours?
Penrith has early morning appointments. Availability varies by centre and practitioner, so call us and we will find something that fits around a return-to-work plan.
Do you offer home visits around Blaxland?
Yes. Mobile podiatry covers the Blue Mountains, from Lapstone through to Katoomba. Home visits are arranged by phone or enquiry rather than online.
Do you offer home visits around Katoomba?
Yes. Mobile podiatry covers the upper mountains, including Leura, Wentworth Falls, Lawson and Bullaburra, and continues down through the lower mountains. Home visits are arranged by phone or enquiry rather than online.
Do you offer home visits around Lindfield?
Yes. Mobile podiatry covers the North Shore and Northern Beaches, from Hornsby and Wahroonga through to Dee Why and Freshwater. Home visits are arranged by phone or enquiry rather than online.
Do you offer home visits around Penrith?
Yes. Mobile podiatry and mobile exercise physiology are available across the Penrith area, including Glenmore Park, Emu Plains, St Marys, Cranebrook and Werrington. Home visits are arranged by phone or enquiry rather than online.
Do you offer home visits around Ropes Crossing?
Yes, delivered from our Penrith centre. Mobile podiatry covers St Marys, St Clair, Cranebrook and Werrington, among other suburbs. Home visits are arranged by phone or enquiry rather than online.
Do you offer home visits around Ryde?
Yes. Mobile podiatry is available across the Ryde area, including Epping, Eastwood, Macquarie Park, Gladesville and Hunters Hill. Home visits are arranged by phone or enquiry rather than online.
Do you offer home visits around Springwood?
Yes. Mobile podiatry covers the Blue Mountains, from Lapstone through to Katoomba. Home visits are arranged by phone or enquiry rather than online.
Do you offer lymphatic drainage massage?
Yes, including support for lymphoedema. You can read more on our lymphatic drainage page.
Do you offer online or telehealth dietitian appointments?
Yes, Australia-wide by secure video. You can book a telehealth appointment through our telehealth page.
Do you offer podiatry home visits?
Yes. If getting to a centre is difficult, our mobile podiatry team can come to you. You can read more on our home visits page.
Do you offer sports physiotherapy and post-surgical rehab?
Yes. We work with sports injuries and post-surgical recovery, and can coordinate with your surgeon or GP where needed.
Do you offer women’s health physiotherapy?
Yes, at selected centres. Ask our team which centre is the best fit for what you need.
Do you provide emergency or crisis support?
No. OnePointHealth is not an emergency or crisis service, and we are not available 24 hours a day. If you, or someone else, is in immediate danger, call 000 now. If you are not in immediate danger but would like to speak with someone straight away, the free services listed below can help.
Do you see children and teenagers?
Yes, at our Penrith centre and by telehealth. A Mental Health Treatment Plan works the same way for a young person, prepared by their GP.
Do you see children and teenagers?
Yes, at our Penrith centre and by telehealth.
Do you see children at Blaxland?
Yes. Our Blaxland team sees children for podiatry and physiotherapy, including growing feet, gait concerns and sports injuries. Some services have a minimum age, so call us on 1300 123 674 if you are not sure.
Do you see children at Katoomba?
Yes. Our Katoomba team sees children for podiatry and physiotherapy, including growing feet, gait concerns and sports injuries. Some services have a minimum age, so call us on 1300 123 674 if you are not sure.
Do you see children at Lindfield?
Yes. Our podiatrists see children for growing feet, gait concerns and sports injuries. If you are not sure whether podiatry is the right place to start, call us on 1300 123 674.
Do you see children at Penrith?
Yes. Our Penrith team sees children for podiatry, physiotherapy and psychology, including growing feet, gait concerns, sports injuries and anxiety. Some services have a minimum age, so call us on 1300 123 674 if you are not sure.
Do you see children at Ropes Crossing?
Yes. Our podiatrists see children for growing feet, gait concerns and sports injuries. If you are not sure whether podiatry is the right place to start, call us on 1300 123 674.
Do you see children at Ryde?
Yes. Our Ryde team sees children for podiatry and physiotherapy, including growing feet, gait concerns and sports injuries. Some services have a minimum age, so call us on 1300 123 674 if you are not sure.
Do you see children at Springwood?
Yes. Our podiatrists see children for growing feet, gait concerns and sports injuries, and our dietitians work with families on everyday eating. If you are not sure where to start, call us on 1300 123 674.
Do you treat people who are self-insured through their employer?
Yes. Many large employers are self-insured or use a scheme agent other than icare. The process does not change.
Do you treat people whose claim is with an insurer other than icare?
Yes. Many employers are self-insured or use a different scheme agent. The process is the same.
Do your psychologists see children and teenagers?
Yes. Our psychologists support children, teenagers and adults, including eligible children through NDIS.
Does my GP have to refer me to OnePointHealth specifically?
No. You choose where to use your referral. If your GP has named another provider, you can still bring it to us.
Does my referral expire?
The allowance resets each calendar year, and your GP reviews your plan and issues a new referral. If you are unsure where you stand, call us and we will check.
Does the NDIS fund orthotics?
Sometimes, depending on your plan. Assessment and fitting can be discussed at your appointment, and we will tell you what your plan will and will not cover before anything is ordered.
Does using podiatry or physio sessions reduce my psychology sessions?
No. Psychology sits under a separate Medicare pathway with its own allowance.
How can I pay for my appointment at Penrith?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
How can I pay for my appointment?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
How can I pay for my appointment?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
How can I pay for my appointment?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
How can I pay for my appointment?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
How can I pay for my appointment?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
How can I pay for my appointment?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
How do I know if my plan covers what I need?
Tell us what you are hoping to work on and we will check it against your plan goals. If it does not fit, we will tell you rather than book you in and sort it out afterwards.
How do I refer a patient to OnePointHealth?
Call us on 1300 123 674 or send the referral through our enquiry form. We take referrals from GPs, NDIS plan managers and support coordinators, DVA case managers, WorkCover claim agents and aged care providers.
What the referral needs depends on how the care is funded. See Medicare, NDIS, DVA and WorkCover for what each scheme requires.
How is strength and conditioning different from a gym or a personal trainer?
Your program is designed and supervised by our exercise physiology team, informed by how your body works and any injury history.
How is this different to a personal trainer?
An accredited exercise physiologist is a university-qualified allied health professional. The program is built around your diagnosis, history and medications, and it is claimable through Medicare with a referral. Personal training is neither.
How is this different to a personal trainer?
An accredited exercise physiologist is a university-qualified allied health professional. The program is built around your diagnosis, medications and plan goals, and it is claimable through the NDIS. Personal training is neither.
How is this different to a personal trainer?
An accredited exercise physiologist is a university-qualified allied health professional. The program is built around your diagnosis, history and medications, and it is billed to DVA with a referral. Personal training is neither.
How long does a physio appointment last?
An initial appointment usually takes around 45 minutes. Follow-up appointments are generally shorter.
How long does the cadetship run?
The cadetship typically runs from your middle years of study until graduation. The exact duration depends on when you join and your course length. Most cadets are with us for around 18 months to two years.
How long will I be having treatment?
It depends on the injury and on what you are returning to. Your insurer approves sessions in blocks, and your physiotherapist reviews progress before requesting more.
How long will I have to wait for an appointment?
Wait times vary by centre and by practitioner. Call us and we will tell you the current wait at each location rather than give you an average that may not apply to you.
How long will I wait for a first appointment?
Wait times vary by centre and practitioner. Send us an enquiry and we will tell you the current position rather than quote an average that may not apply to you.
How many dietitian sessions will I get?
That depends on how your GP divides your allowance, since it is shared across all allied health. For dietetics it is often an initial appointment and one or two reviews.
How many sessions do I get?
A limited number each calendar year under a chronic condition management plan, shared across all allied health. Psychology sits under a separate plan with its own allowance.
How many sessions will I get?
That depends on how your GP divides your allowance, since it is shared across all allied health. For exercise physiology it is often an assessment and a few supervised sessions, then a program you continue yourself.
How often can I have a diabetic foot check?
Your GP sets that as part of your plan. Many people with diabetes have an annual assessment, with more frequent visits where there is a higher risk.
How often can I have podiatry?
That depends on your plan funding and on what your podiatrist recommends. Many participants have regular appointments through the year, and we will tell you where your funding stands as we go.
How often can I see a podiatrist on DVA?
That depends on your referral and what your podiatrist recommends. Referrals cover a set number of sessions or a set period, and we will tell you when you are getting close to the end.
I am coming back from an injury, is strength and conditioning right for me?
It can be, often after physiotherapy. Our team will help you choose the right starting point.
I am still in high school. Can I apply for a cadetship?
The cadetship is for current university students. If you are in high school and want exposure to allied health, our work experience program is the better fit.
Is a telehealth appointment as good as an in-person one?
For many appointments, yes, including nutrition support, psychology sessions, advice and reviews. Some appointments need an in-person visit, and we will tell you if yours does.
Is a telehealth appointment private and secure?
Yes. Appointments are held over a secure video connection, with the same confidentiality as an in-person visit.
Is exercise physiology covered by Medicare?
With an EPC or CDM referral from your GP, you may be entitled to Medicare-rebated sessions. The number is set by your plan.
Is Medicare physiotherapy bulk billed?
Not at OnePointHealth. Medicare pays a rebate and you pay the difference. We claim the rebate on the day so you are not out of pocket for the full fee.
Is physiotherapy covered by WorkCover?
Yes. We accept WorkCover referrals and manage the paperwork with your insurer, and we build a clear return-to-work plan as part of your care.
Is podiatry covered by NDIS or DVA?
Podiatry is available to eligible NDIS participants, depending on your plan and goals, and to DVA Gold and White card holders with a valid referral.
Is telehealth an option?
Yes, and dietetics works well by video. Telehealth appointments are arranged by phone or enquiry.
Is telehealth covered under WorkCover?
Often, yes, where it suits your treatment. Approval sits with your insurer, and we confirm it before your first appointment.
Is the Blaxland centre accessible?
Yes. There is ramp access at the front door with automatic sliding doors, and accessible parking in our own car park. Inside there are no stairs, and the hallways, doorways and treatment rooms are wide.
Is the Katoomba centre accessible?
Yes. There is ramp access at the front door with automatic doors, and accessible parking in our own car park. Inside there are no stairs, and the hallways, doorways and treatment rooms are wide.
Is the Penrith centre accessible?
Yes. There is a wide entry ramp with automatic sliding doors, and the centre is all on one floor, so there are no stairs or lifts between appointments. Hallways, doorways and clinical rooms are wide, and accessible parking is available on High Street and at the Union Lane car park.
Is the Ryde centre accessible?
Yes. There is wheelchair access through our main entrance and accessible parking directly in front of the centre. If you would like to check anything before you come in, call us on 1300 123 674.
Is the Springwood centre accessible?
Yes. There is ramp access at the front door with automatic doors, and accessible parking in our own car park. Inside there are no stairs, and the hallways, doorways and treatment rooms are wide.
Is there any cost to me?
No. We bill DVA directly at DVA rates and nothing is invoiced to you.
Is this just going to the gym?
No. Sessions run in a gym, but the program is clinical, designed by a university-qualified exercise physiologist around your injury, your history and the job you are returning to.
Is what I say kept private in my psychology appointment?
Yes. Your sessions are confidential. Information is only shared outside your treating team with your consent, except in the rare situations where we are required to by law.
My GP named a different provider on my referral. Can I still come to you?
Yes. You choose where to use your referral.
Were you Blue Mountains Podiatry?
Yes. The practice began as Mountain Top Podiatry in Leura in 2008, became Blue Mountains Podiatry in 2014, and joined OnePointHealth in 2021. Same cottage on Megalong Street, with physiotherapy and dietetics added since.
Were you Ryde Podiatry?
Yes. Ryde Podiatry served the area for more than 30 years and became OnePointHealth Ryde in 2017. We moved from Pope Street to Victoria Road in 2019. Same podiatry team, with physiotherapy, exercise physiology and dietetics added since.
Were you Shore Podiatry, or Lindfield Podiatry?
Both. Lindfield Podiatry joined OnePointHealth in January 2024, and Shore Podiatry Lindfield followed in November 2024. Same teams, now part of a wider network with home visits across the North Shore and Northern Beaches.
What can a mobile podiatrist do at home?
General foot and nail care, diabetic foot care, footwear and orthotic advice, and assessment of a foot or lower limb concern.
What days are you open at Ropes Crossing?
We are open Thursdays 8:00am to 4:30pm and Fridays 8:00am to 2:00pm. If you need an appointment on another day, our Penrith centre is open six days a week and is about 15 minutes away.
What days are you open?
Monday to Thursday. Hours vary by address, so the booking calendar shows what is genuinely available.
What does a podiatrist do?
A podiatrist assesses and treats the feet, ankles and lower limbs. That covers pain, skin and nail concerns, gait and movement, and foot care for conditions such as diabetes. They also prescribe orthotics and footwear where these will help.
What happens after I finish the cadetship?
Many cadets are offered graduate roles with us on completion. There is no obligation on either side; some cadets choose to take graduate roles elsewhere, and we support that. The cadetship is genuine career development, not a recruitment contract.
What happens during a chiropractic adjustment?
Your chiropractor applies a controlled movement to a specific joint to support its movement and ease discomfort. They will explain it before they begin.
What happens in a first psychology session?
Your psychologist takes time to understand what you would like support with. There is no pressure to share more than you are ready to.
What happens in the first physiotherapy appointment?
Your physiotherapist asks what happened and what you want to get back to, assesses how you move, starts treatment, and gives you a plan including a home program in writing.
What happens when my approved sessions run out?
Your practitioner submits a further request to your insurer, setting out your progress and what is proposed next. You do not need to chase it.
What happens when my plan is up for review?
We can provide a report to support your review, setting out what has been worked on and what your practitioner recommends next. Ask us and we will prepare it.
What happens when my referral runs out?
You see your GP for a new one. We tell you when you are getting close, so treatment is not interrupted.
What happens when my referral runs out?
You see your GP for a new one. We will tell you when you are getting close, so your program is not interrupted.
What happens when my sessions run out?
Your GP reviews your plan and may issue a further referral, or you can continue privately. We will tell you where you are up to rather than letting you find out at the desk.
What if I am losing weight without trying?
That is a good reason to be seen rather than a minor one. Mention it when you call and we will make sure it is looked at properly.
What if I am not sure my plan covers physiotherapy?
Tell us what you are hoping to work on and we will check whether it fits your plan goals. If it does not, we will say so rather than book you in and sort it out afterwards.
What if I cannot do my normal job yet?
That is common, and it is part of what your plan addresses. Physiotherapy under a claim works towards suitable duties first where full duties are not realistic yet.
What if I have never exercised?
That is the usual starting point. Programs begin from where you are, not from where someone assumes you should be.
What if I have not exercised in years?
That is the usual starting point, not the exception. Programs begin from where you are.
What if I have not exercised in years?
That is the usual starting point. Programs begin from where you are now, not from where you once were.
What if I have not exercised in years?
That is common after time off work. Programs start from where you are, not from where someone assumes you should be.
What if I need more sessions than my plan covers?
You can continue privately or through your health fund. We will tell you where you are up to before your last funded session so it is not a surprise.
What if I need ongoing support?
Most people continue privately or through their health fund once the plan sessions are used. We will tell you where you are up to before your last funded appointment.
What if my feet are fine but I cannot reach them?
That is one of the most common reasons participants see us. Not being able to manage foot care safely is a legitimate support need, not a lesser one.
What if my feet do not hurt?
That is often the point. With diabetes, reduced sensation means a problem can develop without pain. An assessment is about finding what you cannot feel.
What if my injury built up over time rather than happening on one day?
Gradual onset injuries are covered. Your nominated treating doctor documents the link to your work, and the claim proceeds the same way.
What is a Mental Health Care Plan, and how does it cover psychology?
It is a plan your GP can prepare that gives you access to a number of Medicare-rebated psychology sessions each calendar year. We can explain how it works when you book.
What is Penrith’s cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
What is the difference between a chiropractor and a physiotherapist?
Both are university-trained to manage musculoskeletal issues. Chiropractors may approach some conditions differently and use techniques such as adjustments. We can help you choose what suits you.
What is the difference between a dietitian and a nutritionist?
Dietitians are university-qualified and accredited to provide medical nutrition therapy and Medicare-rebated care. “Nutritionist” is not a protected title in Australia. Our team are Accredited Practising Dietitians.
What is the difference between a Gold Card and a White Card here?
A Gold Card covers all clinically necessary care. A White Card covers your accepted conditions. If you are unsure what yours covers, call us and we will help you work it out.
What is the difference between an EPC and a care plan?
They are the same thing under different names. The scheme has been renamed more than once and GPs, practice staff and patients all still use the older terms. If your GP has written you a referral for allied health, it works here whatever it is called.
What is the difference between an exercise physiologist and a personal trainer?
An accredited exercise physiologist is university-qualified to use exercise as treatment for injuries and chronic conditions, and can deliver Medicare, DVA, NDIS and WorkCover-funded care. A personal trainer is not qualified to do this.
What is the difference between NDIS psychology and Medicare psychology?
NDIS funds psychology that relates to your disability and to building capacity. Medicare funds treatment for a diagnosed mental health condition under a plan from your GP. Some participants use both.
What is the time commitment alongside university?
We design the program to work around your study, not against it. Time commitment varies by stage of the program and by discipline, but is typically one to two days per week in clinical settings, plus participation in education sessions. We will agree the structure with you when an intake opens.
What is your cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
What is your cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
What is your cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
What is your cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
What is your cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
What is your cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
What services are available at Lindfield?
Podiatry, plus mobile podiatry across the North Shore and Northern Beaches. For physiotherapy, dietetics or exercise physiology, our Ryde centre is about 20 minutes away. Psychology is available at our Penrith centre and by telehealth.
What services are available at Ropes Crossing?
Podiatry. Our other services, including physiotherapy, exercise physiology, dietetics, psychology, chiropractic and remedial massage, are available at our Penrith centre.
What services are available at Springwood?
Podiatry and dietetics, plus mobile podiatry across the Blue Mountains. For physiotherapy or exercise physiology, our Blaxland centre is about 15 minutes away.
What services can I get by telehealth?
Dietetics and psychology. Dietetics is available Australia-wide.
What should I bring to a strength and conditioning session?
Comfortable clothing you can move in, and any relevant injury or medical history.
What should I bring to my first appointment with a dietitian?
Any GP referral, recent blood tests or results, and a list of your current medications or supplements.
What should I bring to my first appointment with an exercise physiologist?
Any GP referral, recent test results, a list of your medications, and comfortable clothing you can move in.
What should I bring to my first podiatry appointment?
Bring the shoes you wear most often, any referral or plan details (Medicare, NDIS or DVA), and a list of any medications. If your concern relates to sport or work, it helps to mention what you are trying to get back to.
What should I expect in my first remedial massage session?
Your therapist will ask where you are feeling tension or pain, check how you are moving, and tailor the session to you.
What should I wear?
Clothes you can move in and enclosed shoes. Everything else is on site.
What should I wear?
Clothes you can move in and enclosed shoes. Everything else is on site.
What techniques do your remedial massage therapists use?
Depending on your needs, your therapist may use trigger point therapy, myofascial release, stretching, heat and cold, dry needling, hot stone massage, or manual lymphatic drainage.
When should exercise physiology start?
Usually once the injury has settled enough that building capacity is the priority. Your nominated treating doctor decides the timing.
Where can I access telehealth?
Anywhere in Australia with an internet connection and a private space.
Where can I park at OnePointHealth Blaxland?
There is a free on-site car park with accessible parking, plus street parking along Layton Avenue.
Where can I park at OnePointHealth Katoomba?
There are nine free on-site parking spaces, including accessible parking, plus street parking along Megalong Street and Clarence Street.
Where can I park at OnePointHealth Penrith?
There is 30-minute street parking on High Street, with accessible parking in the Pop-up Park 20 metres from our entry. Westfield Penrith has free three-hour parking two minutes away. The Union Lane car park behind the centre has free two-hour and all-day parking, with arcade access through the Tattersalls Centre.
Where can I park at OnePointHealth Ropes Crossing?
There is free on-site parking at Ropes Crossing Village Shopping Centre.
Where can I park at OnePointHealth Ryde?
There is free on-site parking, plus street parking on Shepherd Street.
Where can I park at OnePointHealth Springwood?
There is a free on-site car park with accessible parking, plus street parking along Ferguson Road.
Where is OnePointHealth Blaxland?
OnePointHealth Blaxland is at 10 Layton Avenue, Blaxland NSW 2774, opposite the car park entrance to McDonald’s. Blaxland Station is an eight-minute walk.
Where is OnePointHealth Katoomba?
OnePointHealth Katoomba is at 69 Megalong Street, on the corner of Clarence Street, Katoomba NSW 2780. We are in a restored 1914 cottage between Katoomba and Leura.
Where is OnePointHealth Lindfield?
We see patients at 2/324 Pacific Highway, on the Lindfield main street, and at Suite 1, 2/2 Kochia Lane, by the Lindfield Village Green. Both are a short walk from Lindfield Station, and your appointment confirmation will tell you which one to come to.
Where is OnePointHealth Penrith?
OnePointHealth Penrith is at 510/536 High St, Penrith NSW 2750, between the ANZ and Commonwealth banks. It is a five-minute walk from Penrith Station.
Where is OnePointHealth Ropes Crossing?
OnePointHealth Ropes Crossing is at 1B/2 Central Pl, inside Ropes Crossing Village Shopping Centre, next to the medical centre and opposite Subway.
Where is OnePointHealth Ryde?
OnePointHealth Ryde is at 819 Victoria Road, on the corner of Shepherd Street, Ryde NSW 2112. There is a bus stop directly outside.
Where is OnePointHealth Springwood?
OnePointHealth Springwood is at 20 Ferguson Road, Springwood NSW 2777, just off the Great Western Highway and next to the Ambulance Station. Springwood Station is a seven-minute walk.
Which address will my appointment be at?
It depends on the practitioner and the time you book. Your confirmation email and reminder will both show the address. If you are not sure, call us on 1300 123 674.
Which appointments can I book online at Penrith?
Most initial and follow-up appointments can be booked online, along with group classes. Psychology is arranged through an enquiry and intake process. Workers compensation, DVA, NDIS and chronic disease management plan appointments are booked by phone or enquiry, as are home visits and telehealth.
Which appointments can I book online?
Podiatry, physiotherapy and exercise physiology appointments can be booked online, both first visits and follow-ups. Workers compensation, DVA, NDIS and chronic disease management plan appointments are arranged by phone or enquiry, as are home visits and telehealth.
Which appointments can I book online?
Podiatry appointments can be booked online, both first visits and follow-ups. Workers compensation, DVA, NDIS and chronic disease management plan appointments are arranged by phone or enquiry, as are home visits and telehealth.
Which appointments can I book online?
Podiatry, physiotherapy and dietetics appointments can be booked online, both first visits and follow-ups. Workers compensation, DVA, NDIS and chronic disease management plan appointments are arranged by phone or enquiry, as are home visits and telehealth.
Which appointments can I book online?
Podiatry appointments can be booked online, both first visits and follow-ups. Workers compensation, DVA, NDIS and chronic disease management plan appointments are arranged by phone or enquiry, as are home visits.
Which appointments can I book online?
Podiatry, physiotherapy, dietetics and exercise physiology appointments can be booked online, both first visits and follow-ups. Psychology is arranged through an enquiry and intake process. Group classes, workers compensation, DVA, NDIS and chronic disease management plan appointments are arranged by phone or enquiry, as are home visits and telehealth.
Which areas do you cover for home visits?
Our mobile podiatry team visits across Sydney, including Western Sydney, the Blue Mountains and the North Shore. Get in touch to confirm your suburb.
Which disciplines do you offer cadetships in?
The cadetship is open to all our allied health disciplines: podiatry, physiotherapy, exercise physiology, dietetics, psychology, chiropractic and remedial massage. Most intake happens in podiatry and physiotherapy. Other disciplines open from time to time depending on team capacity and need.
Who are home visits for?
Anyone who finds it hard to get to a centre, including older adults, people with limited mobility, and NDIS or DVA participants.
Who do you invoice?
Your plan manager, or the NDIA if your plan is agency-managed. If you are self-managed, we invoice you and you claim it back.
Who handles my enquiry?
Messages sent through our contact form go to our corporate team, who look after partnerships, sponsorships, media, suppliers and general questions about OnePointHealth. We aim to reply within three business days.
If your question is about an appointment, your treatment or anything clinical, contact your clinic directly. Each clinic’s phone number is on its location page.
Will I need a gym?
No. Programs can be done at our centre or at home, using minimal equipment where needed.
Will my health fund cover chiropractic?
Often yes, depending on your level of extras cover. Check with your provider, as each plan is different.
Will my health fund cover remedial massage?
Often yes, depending on your level of extras cover. Check with your provider, as each plan is different.
Will this help me get back to full duties?
The purpose of the program is to build the capacity your role requires. What that looks like, and how long it takes, depends on your injury and your job, and your exercise physiologist will set that out with you.
How long will I have to wait for an appointment?
Wait times vary by centre and by practitioner. Call us and we will tell you the current wait at each location rather than give you an average that may not apply to you.
Do you treat people who are self-insured through their employer?
Yes. Many large employers are self-insured or use a scheme agent other than icare. The process does not change.
What if my injury built up over time rather than happening on one day?
Gradual onset injuries are covered. Your nominated treating doctor documents the link to your work, and the claim proceeds the same way.
How long will I be having treatment?
It depends on the injury and on what you are returning to. Your insurer approves sessions in blocks, and your physiotherapist reviews progress before requesting more.
Can I have physiotherapy while I am still working?
Yes, and many people do. Penrith has early morning appointments, which suit people fitting treatment around shifts.
What if I cannot do my normal job yet?
That is common, and it is part of what your plan addresses. Physiotherapy under a claim works towards suitable duties first where full duties are not realistic yet.
Do I have to see the physio my employer suggests?
No. You choose who treats you. Your employer or insurer may suggest a provider, but the decision is yours.
Do I need to bring anything to the gym?
Clothes you can move in, and enclosed shoes. Everything else is on site.
What if I have not exercised in years?
That is common after time off work. Programs start from where you are, not from where someone assumes you should be.
Will this help me get back to full duties?
The purpose of the program is to build the capacity your role requires. What that looks like, and how long it takes, depends on your injury and your job, and your exercise physiologist will set that out with you.
Can I do physiotherapy and exercise physiology at the same time?
Yes, where both are referred and approved. At Penrith they run from the one centre.
When should exercise physiology start?
Usually once the injury has settled enough that building capacity is the priority. Your nominated treating doctor decides the timing.
Is this just going to the gym?
No. Sessions run in a gym, but the program is clinical, designed by a university-qualified exercise physiologist around your injury, your history and the job you are returning to.
Do I need to keep a food diary first?
It helps, but it is not required. Your dietitian will tell you what would be useful to track afterwards.
What if I am losing weight without trying?
That is a good reason to be seen rather than a minor one. Mention it when you call and we will make sure it is looked at properly.
Can my partner join the appointment?
Yes, and it often helps, particularly where someone else does the shopping or the cooking.
Can I do it over video?
Yes. Dietetics works well by telehealth, and for many people it saves a trip.
What should I wear?
Clothes you can move in and enclosed shoes. Everything else is on site.
What happens when my referral runs out?
You see your GP for a new one. We will tell you when you are getting close, so your program is not interrupted.
What if I have not exercised in years?
That is the usual starting point. Programs begin from where you are now, not from where you once were.
How is this different to a personal trainer?
An accredited exercise physiologist is a university-qualified allied health professional. The program is built around your diagnosis, history and medications, and it is billed to DVA with a referral. Personal training is neither.
Can I have exercise physiology and physiotherapy at the same time?
Yes, where your plan funds both. At Penrith they run from the one centre.
Can I choose which physiotherapist I see?
Yes. Tell us who you would like to see and we will book you in with them where their availability allows.
Can you come to my home?
Yes, across the Penrith area. Home visits are arranged by phone or enquiry rather than online.
What if I have never exercised?
That is the usual starting point. Programs begin from where you are, not from where someone assumes you should be.
Can you come to my home?
Yes. We visit homes across the Penrith area, the Blue Mountains, the North Shore and the Northern Beaches. Home visits are arranged by phone or enquiry.
Do I need a GP referral?
No. The NDIS does not require one.
Can I keep going after my plan sessions run out?
Yes, privately or through your health fund. We will tell you where you are up to before your last funded session.
How often can I see a podiatrist on DVA?
That depends on your referral and what your podiatrist recommends. Referrals cover a set number of sessions or a set period, and we will tell you when you are getting close to the end.
How is this different to a personal trainer?
An accredited exercise physiologist is a university-qualified allied health professional. The program is built around your diagnosis, medications and plan goals, and it is claimable through the NDIS. Personal training is neither.
What should I wear?
Clothes you can move in and enclosed shoes. Everything else is on site.
Can I book online?
Not for psychology. Every appointment, including follow-ups, goes through our enquiry and intake process so the right practitioner is matched to you.
How many sessions will I get?
That depends on how your GP divides your allowance, since it is shared across all allied health. For exercise physiology it is often an assessment and a few supervised sessions, then a program you continue yourself.
Do I need to keep a food diary first?
It helps, but it is not required. Your dietitian will tell you what would be useful to track afterwards.
Do I have to talk about my service?
Only if you want to. What you work on is yours to set.
Do I have to go to a gym?
Sessions run in our on-site gyms, which are part of the health centre rather than a public gym. Home visits are available across the Penrith area if getting in is difficult.
Can a support worker or family member join the appointment?
Yes, and it often helps, particularly where someone else is involved in shopping, cooking or mealtimes.
How is this different to a personal trainer?
An accredited exercise physiologist is a university-qualified allied health professional. The program is built around your diagnosis, history and medications, and it is claimable through Medicare with a referral. Personal training is neither.
What if I have not exercised in years?
That is the usual starting point, not the exception. Programs begin from where you are.
Can the NDIS fund a dietitian for weight loss?
Not on its own. If weight is related to your disability or to a medication, it will form part of the plan. For general weight support you can book privately without a referral.
Is telehealth an option?
Yes, and dietetics works well by video. Telehealth appointments are arranged by phone or enquiry.
Do I need a GP referral for NDIS dietetics?
No. The NDIS does not require one.
Can my child see a dietitian on Medicare?
Yes, where they have a chronic condition and their GP prepares a plan. Ask your GP whether it applies.
What if I need ongoing support?
Most people continue privately or through their health fund once the plan sessions are used. We will tell you where you are up to before your last funded appointment.
Do I need to keep a food diary before my first appointment?
It helps, but it is not required. Come as you are. Your dietitian will tell you what would be useful to track afterwards.
Can I see a dietitian on Medicare for weight loss?
Usually not on its own. This pathway is for chronic conditions. If weight is part of managing diabetes or heart health, it will form part of your plan. For general weight support, you can book privately without a referral.
How many dietitian sessions will I get?
That depends on how your GP divides your allowance, since it is shared across all allied health. For dietetics it is often an initial appointment and one or two reviews.
Does the NDIS fund orthotics?
Sometimes, depending on your plan. Assessment and fitting can be discussed at your appointment, and we will tell you what your plan will and will not cover before anything is ordered.
What if my feet are fine but I cannot reach them?
That is one of the most common reasons participants see us. Not being able to manage foot care safely is a legitimate support need, not a lesser one.
How often can I have podiatry?
That depends on your plan funding and on what your podiatrist recommends. Many participants have regular appointments through the year, and we will tell you where your funding stands as we go.
Do I need a GP referral for NDIS podiatry?
No. The NDIS does not require one. You can contact us directly.
Can you come to my home?
Yes. We visit homes across the Penrith area, the Blue Mountains, the North Shore and the Northern Beaches. Home visits are arranged by phone or enquiry rather than online.
Do you see children and teenagers?
Yes, at our Penrith centre and by telehealth.
Can I have podiatry at home under Medicare?
Yes, where a home visit is appropriate. Home visits are arranged by phone or enquiry rather than booked online.
What if my feet do not hurt?
That is often the point. With diabetes, reduced sensation means a problem can develop without pain. An assessment is about finding what you cannot feel.
What is the difference between NDIS psychology and Medicare psychology?
NDIS funds psychology that relates to your disability and to building capacity. Medicare funds treatment for a diagnosed mental health condition under a plan from your GP. Some participants use both.
Can I use my plan across more than one service?
Yes. The total is shared across all allied health, so your GP decides how to divide it between podiatry, physiotherapy, dietetics and exercise physiology.
Do I need a GP referral for NDIS psychology?
No. The NDIS does not require one. If you also have a Mental Health Treatment Plan from your GP, mention it, because some people use both pathways for different things.
How often can I have a diabetic foot check?
Your GP sets that as part of your plan. Many people with diabetes have an annual assessment, with more frequent visits where there is a higher risk.
Do I need a referral for podiatry?
Only for the Medicare rebate. You can book privately or claim through your health fund without one.
Can I see a physio on Medicare for a sports injury?
Usually not. This pathway is for conditions that have lasted six months or longer. An acute injury is normally a private or health fund appointment, and you do not need a referral for either.
Does my GP have to refer me to OnePointHealth specifically?
No. You choose where to use your referral. If your GP has named another provider, you can still bring it to us.
What happens when my plan is up for review?
We can provide a report to support your review, setting out what has been worked on and what your practitioner recommends next. Ask us and we will prepare it.
What if I need more sessions than my plan covers?
You can continue privately or through your health fund. We will tell you where you are up to before your last funded session so it is not a surprise.
Do I need a new referral every year?
Yes. The allowance resets each calendar year and your GP prepares a new referral. Your GP will usually review your plan at the same time.
Can I have physiotherapy and exercise physiology at the same time?
Yes, where your plan funds both. At Penrith they run from the one centre.
Can I use my plan across more than one service?
Yes, and many people do. The total is shared across all allied health, so your GP decides how to divide it between physiotherapy, podiatry, dietetics and exercise physiology.
Do I need a GP referral for NDIS physiotherapy?
No. The NDIS does not require one. You can contact us directly.
Is Medicare physiotherapy bulk billed?
Not at OnePointHealth. Medicare pays a rebate and you pay the difference. We claim the rebate on the day so you are not out of pocket for the full fee.
What if I am not sure my plan covers physiotherapy?
Tell us what you are hoping to work on and we will check whether it fits your plan goals. If it does not, we will say so rather than book you in and sort it out afterwards.
Do you see children and teenagers?
Yes, at our Penrith centre and by telehealth. A Mental Health Treatment Plan works the same way for a young person, prepared by their GP.
How long will I wait for a first appointment?
Wait times vary by centre and practitioner. Send us an enquiry and we will tell you the current position rather than quote an average that may not apply to you.
Can I book online?
Not for psychology. Every psychology appointment, including follow-ups, goes through our enquiry and intake process so the right practitioner is matched to you.
What happens when my sessions run out?
Your GP reviews your plan and may issue a further referral, or you can continue privately. We will tell you where you are up to rather than letting you find out at the desk.
Does using podiatry or physio sessions reduce my psychology sessions?
No. Psychology sits under a separate Medicare pathway with its own allowance.
Do I need a referral to see a psychologist?
Only for the Medicare rebate. You can see a psychologist privately without one, and you can still claim through your health fund if psychology is on your extras.
What happens during a chiropractic adjustment?
Your chiropractor applies a controlled movement to a specific joint to support its movement and ease discomfort. They will explain it before they begin.
Do I need to bring my scans to a chiropractic appointment?
If you have had recent imaging for the area being treated, please bring a copy to your first appointment.
What is the difference between a chiropractor and a physiotherapist?
Both are university-trained to manage musculoskeletal issues. Chiropractors may approach some conditions differently and use techniques such as adjustments. We can help you choose what suits you.
Will my health fund cover chiropractic?
Often yes, depending on your level of extras cover. Check with your provider, as each plan is different.
Can I claim chiropractic on Medicare?
Some patients may be eligible through a Chronic Disease Management or Team Care Arrangement referral from their GP.
Do I need a referral to see a chiropractor?
No. You can book directly, and some private health funds cover part of your visit.
I am coming back from an injury, is strength and conditioning right for me?
It can be, often after physiotherapy. Our team will help you choose the right starting point.
What should I bring to a strength and conditioning session?
Comfortable clothing you can move in, and any relevant injury or medical history.
Can I use Medicare, NDIS or WorkCover for strength and conditioning?
Strength and conditioning is generally private. If you have a chronic condition or injury, clinical exercise physiology may be funded through those pathways instead.
How is strength and conditioning different from a gym or a personal trainer?
Your program is designed and supervised by our exercise physiology team, informed by how your body works and any injury history.
Do I need a referral for strength and conditioning?
No. You can book directly.
What is the difference between a dietitian and a nutritionist?
Dietitians are university-qualified and accredited to provide medical nutrition therapy and Medicare-rebated care. “Nutritionist” is not a protected title in Australia. Our team are Accredited Practising Dietitians.
What should I expect in my first remedial massage session?
Your therapist will ask where you are feeling tension or pain, check how you are moving, and tailor the session to you.
Do you offer lymphatic drainage massage?
Yes, including support for lymphoedema. You can read more on our lymphatic drainage page.
What techniques do your remedial massage therapists use?
Depending on your needs, your therapist may use trigger point therapy, myofascial release, stretching, heat and cold, dry needling, hot stone massage, or manual lymphatic drainage.
Will my health fund cover remedial massage?
Often yes, depending on your level of extras cover. Check with your provider, as each plan is different.
Do I need a referral for remedial massage?
No. You can book directly, and some private health funds cover part of your session.
Do you provide emergency or crisis support?
No. OnePointHealth is not an emergency or crisis service, and we are not available 24 hours a day. If you, or someone else, is in immediate danger, call 000 now. If you are not in immediate danger but would like to speak with someone straight away, the free services listed below can help.
Do I need to be in crisis to see a psychologist?
No. You do not need to be in crisis to benefit from talking to a psychologist.
Can I use NDIS or WorkCover for psychology?
You can use your NDIS plan for psychology, depending on your plan and goals. We do not currently take WorkCover referrals for psychology. If you have been injured at work, call us on 1300 123 674 and we will talk through your options.
What happens in a first psychology session?
Your psychologist takes time to understand what you would like support with. There is no pressure to share more than you are ready to.
Is what I say kept private in my psychology appointment?
Yes. Your sessions are confidential. Information is only shared outside your treating team with your consent, except in the rare situations where we are required to by law.
Do your psychologists see children and teenagers?
Yes. Our psychologists support children, teenagers and adults, including eligible children through NDIS.
What is a Mental Health Care Plan, and how does it cover psychology?
It is a plan your GP can prepare that gives you access to a number of Medicare-rebated psychology sessions each calendar year. We can explain how it works when you book.
Do I need a referral to see a psychologist?
No, you can get in touch with us directly. For Medicare-rebated sessions you will need a GP Mental Health Care Plan.
Can a dietitian help my child?
Yes, we support children’s and family nutrition, including fussy eating and growth concerns.
Do you help with diabetes, coeliac disease and IBS?
Yes, these are core areas for our dietitians, and we can coordinate with your GP where needed.
What should I bring to my first appointment with a dietitian?
Any GP referral, recent blood tests or results, and a list of your current medications or supplements.
Do you offer online or telehealth dietitian appointments?
Yes, Australia-wide by secure video. You can book a telehealth appointment through our telehealth page.
Can I claim dietetics on Medicare?
With an EPC or CDM referral from your GP, you may be entitled to Medicare-rebated sessions. The number is set by your plan and shared across allied health services.
Do I need a referral to see a dietitian?
No, you can book directly. A GP referral under an EPC or CDM plan may make you eligible for Medicare rebates.
Can exercise physiology help with diabetes or heart conditions?
Yes. These are core areas, and exercise is one of the most evidence-supported tools for managing them.
Will I need a gym?
No. Programs can be done at our centre or at home, using minimal equipment where needed.
What should I bring to my first appointment with an exercise physiologist?
Any GP referral, recent test results, a list of your medications, and comfortable clothing you can move in.
Can I use NDIS or WorkCover to see an exercise physiologist?
Yes. We accept NDIS plans and WorkCover referrals for exercise physiology, and we manage the paperwork.
Is exercise physiology covered by Medicare?
With an EPC or CDM referral from your GP, you may be entitled to Medicare-rebated sessions. The number is set by your plan.
Do I need a referral to see an exercise physiologist?
You can book directly. For funded pathways such as Medicare (EPC or CDM), DVA or WorkCover, you will need a referral.
What is the difference between an exercise physiologist and a personal trainer?
An accredited exercise physiologist is university-qualified to use exercise as treatment for injuries and chronic conditions, and can deliver Medicare, DVA, NDIS and WorkCover-funded care. A personal trainer is not qualified to do this.
Do you offer women’s health physiotherapy?
Yes, at selected centres. Ask our team which centre is the best fit for what you need.
Do you offer sports physiotherapy and post-surgical rehab?
Yes. We work with sports injuries and post-surgical recovery, and can coordinate with your surgeon or GP where needed.
How long does a physio appointment last?
An initial appointment usually takes around 45 minutes. Follow-up appointments are generally shorter.
What happens in the first physiotherapy appointment?
Your physiotherapist asks what happened and what you want to get back to, assesses how you move, starts treatment, and gives you a plan including a home program in writing.
Can I claim physiotherapy on Medicare?
If your GP refers you under an EPC or CDM plan, you may be entitled to Medicare-rebated sessions. The number of sessions is set by your plan.
Is physiotherapy covered by WorkCover?
Yes. We accept WorkCover referrals and manage the paperwork with your insurer, and we build a clear return-to-work plan as part of your care.
Do I need a referral to see a physiotherapist?
No, you can book directly. You may need a referral for funded pathways such as Medicare (EPC or CDM), DVA or WorkCover.
What should I bring to my first podiatry appointment?
Bring the shoes you wear most often, any referral or plan details (Medicare, NDIS or DVA), and a list of any medications. If your concern relates to sport or work, it helps to mention what you are trying to get back to.
Do you make custom orthotics?
Yes. Where they will help, our podiatrists prescribe custom orthotics designed around your feet and how you move. You can read more on our orthotics page.
Do you offer podiatry home visits?
Yes. If getting to a centre is difficult, our mobile podiatry team can come to you. You can read more on our home visits page.
Is podiatry covered by NDIS or DVA?
Podiatry is available to eligible NDIS participants, depending on your plan and goals, and to DVA Gold and White card holders with a valid referral.
Can I claim podiatry on Medicare?
You may be able to, if your GP refers you under an Enhanced Primary Care or Chronic Disease Management plan. These plans cover a set number of allied health sessions per year. Our team can talk you through how it works when you book.
Do I need a referral to see a podiatrist?
You do not need a referral to book privately or to claim through most private health funds. A GP referral is needed for Medicare-rebated podiatry under an EPC or CDM plan, and for DVA. NDIS access depends on your plan.
What does a podiatrist do?
A podiatrist assesses and treats the feet, ankles and lower limbs. That covers pain, skin and nail concerns, gait and movement, and foot care for conditions such as diabetes. They also prescribe orthotics and footwear where these will help.
Can I use my plan if it is NDIA-managed?
Yes. We are a registered NDIS provider, so participants with NDIA-managed plans can use us.
Who do you invoice?
Your plan manager, or the NDIA if your plan is agency-managed. If you are self-managed, we invoice you and you claim it back.
How long will I have to wait for an appointment?
Wait times vary by centre and by practitioner. Call us and we will tell you the current wait at each location rather than give you an average that may not apply to you.
Do you treat people who are self-insured through their employer?
Yes. Many large employers are self-insured or use a scheme agent other than icare. The process does not change.
What if my injury built up over time rather than happening on one day?
Gradual onset injuries are covered. Your nominated treating doctor documents the link to your work, and the claim proceeds the same way.
How long will I be having treatment?
It depends on the injury and on what you are returning to. Your insurer approves sessions in blocks, and your physiotherapist reviews progress before requesting more.
Can I have physiotherapy while I am still working?
Yes, and many people do. Penrith has early morning appointments, which suit people fitting treatment around shifts.
What if I cannot do my normal job yet?
That is common, and it is part of what your plan addresses. Physiotherapy under a claim works towards suitable duties first where full duties are not realistic yet.
Do I have to see the physio my employer suggests?
No. You choose who treats you. Your employer or insurer may suggest a provider, but the decision is yours.
Do I need to bring anything to the gym?
Clothes you can move in, and enclosed shoes. Everything else is on site.
What if I have not exercised in years?
That is common after time off work. Programs start from where you are, not from where someone assumes you should be.
Will this help me get back to full duties?
The purpose of the program is to build the capacity your role requires. What that looks like, and how long it takes, depends on your injury and your job, and your exercise physiologist will set that out with you.
Can I do physiotherapy and exercise physiology at the same time?
Yes, where both are referred and approved. At Penrith they run from the one centre.
When should exercise physiology start?
Usually once the injury has settled enough that building capacity is the priority. Your nominated treating doctor decides the timing.
Is this just going to the gym?
No. Sessions run in a gym, but the program is clinical, designed by a university-qualified exercise physiologist around your injury, your history and the job you are returning to.
Is telehealth covered under WorkCover?
Often, yes, where it suits your treatment. Approval sits with your insurer, and we confirm it before your first appointment.
Do you offer appointments outside work hours?
Penrith has early morning appointments. Availability varies by centre and practitioner, so call us and we will find something that fits around a return-to-work plan.
Can I be treated for more than one thing under the same claim?
Yes, where your nominated treating doctor refers you for each and your insurer approves them. At Penrith, every service we treat under WorkCover runs from the one centre.
What happens when my approved sessions run out?
Your practitioner submits a further request to your insurer, setting out your progress and what is proposed next. You do not need to chase it.
Can I choose where I have my treatment?
Yes. You are entitled to choose who treats you under a workers compensation claim. Your insurer approves the treatment, not the practitioner.
Do you treat people whose claim is with an insurer other than icare?
Yes. Many employers are self-insured or use a different scheme agent. The process is the same.
Do I need to keep a food diary first?
It helps, but it is not required. Your dietitian will tell you what would be useful to track afterwards.
What if I am losing weight without trying?
That is a good reason to be seen rather than a minor one. Mention it when you call and we will make sure it is looked at properly.
Can my partner join the appointment?
Yes, and it often helps, particularly where someone else does the shopping or the cooking.
Can I do it over video?
Yes. Dietetics works well by telehealth, and for many people it saves a trip.
What should I wear?
Clothes you can move in and enclosed shoes. Everything else is on site.
What happens when my referral runs out?
You see your GP for a new one. We will tell you when you are getting close, so your program is not interrupted.
What if I have not exercised in years?
That is the usual starting point. Programs begin from where you are now, not from where you once were.
How is this different to a personal trainer?
An accredited exercise physiologist is a university-qualified allied health professional. The program is built around your diagnosis, history and medications, and it is billed to DVA with a referral. Personal training is neither.
Can I have exercise physiology and physiotherapy at the same time?
Yes, where your plan funds both. At Penrith they run from the one centre.
What is the difference between a Gold Card and a White Card here?
A Gold Card covers all clinically necessary care. A White Card covers your accepted conditions. If you are unsure what yours covers, call us and we will help you work it out.
Can I choose which physiotherapist I see?
Yes. Tell us who you would like to see and we will book you in with them where their availability allows.
Can you come to my home?
Yes, across the Penrith area. Home visits are arranged by phone or enquiry rather than online.
What if I have never exercised?
That is the usual starting point. Programs begin from where you are, not from where someone assumes you should be.
Do I need a referral?
Yes. DVA allied health requires a referral from your GP.
Can I keep going after my plan sessions run out?
Yes, privately or through your health fund. We will tell you where you are up to before your last funded session.
Do I need a GP referral?
No. The NDIS does not require one.
Can you come to my home?
Yes. We visit homes across the Penrith area, the Blue Mountains, the North Shore and the Northern Beaches. Home visits are arranged by phone or enquiry.
What should I wear?
Clothes you can move in and enclosed shoes. Everything else is on site.
How is this different to a personal trainer?
An accredited exercise physiologist is a university-qualified allied health professional. The program is built around your diagnosis, medications and plan goals, and it is claimable through the NDIS. Personal training is neither.
How often can I see a podiatrist on DVA?
That depends on your referral and what your podiatrist recommends. Referrals cover a set number of sessions or a set period, and we will tell you when you are getting close to the end.
Can I book online?
Not for psychology. Every appointment, including follow-ups, goes through our enquiry and intake process so the right practitioner is matched to you.
How many sessions will I get?
That depends on how your GP divides your allowance, since it is shared across all allied health. For exercise physiology it is often an assessment and a few supervised sessions, then a program you continue yourself.
Do I need to keep a food diary first?
It helps, but it is not required. Your dietitian will tell you what would be useful to track afterwards.
Do I have to talk about my service?
Only if you want to. What you work on is yours to set.
Do I have to go to a gym?
Sessions run in our on-site gyms, which are part of the health centre rather than a public gym. Home visits are available across the Penrith area if getting in is difficult.
Can a support worker or family member join the appointment?
Yes, and it often helps, particularly where someone else is involved in shopping, cooking or mealtimes.
Can the NDIS fund a dietitian for weight loss?
Not on its own. If weight is related to your disability or to a medication, it will form part of the plan. For general weight support you can book privately without a referral.
How is this different to a personal trainer?
An accredited exercise physiologist is a university-qualified allied health professional. The program is built around your diagnosis, history and medications, and it is claimable through Medicare with a referral. Personal training is neither.
What if I have not exercised in years?
That is the usual starting point, not the exception. Programs begin from where you are.
Is telehealth an option?
Yes, and dietetics works well by video. Telehealth appointments are arranged by phone or enquiry.
Do I need a GP referral for NDIS dietetics?
No. The NDIS does not require one.
Do you come to people at home?
Yes, for some services and across most of our area. Home visits are arranged by phone or enquiry rather than online.
What if I need ongoing support?
Most people continue privately or through their health fund once the plan sessions are used. We will tell you where you are up to before your last funded appointment.
Can my child see a dietitian on Medicare?
Yes, where they have a chronic condition and their GP prepares a plan. Ask your GP whether it applies.
What happens when my referral runs out?
You see your GP for a new one. We tell you when you are getting close, so treatment is not interrupted.
Can I use my card at more than one of your centres?
Yes. Your referral is not tied to a location.
Is there any cost to me?
No. We bill DVA directly at DVA rates and nothing is invoiced to you.
Do I need to keep a food diary before my first appointment?
It helps, but it is not required. Come as you are. Your dietitian will tell you what would be useful to track afterwards.
Can I see a dietitian on Medicare for weight loss?
Usually not on its own. This pathway is for chronic conditions. If weight is part of managing diabetes or heart health, it will form part of your plan. For general weight support, you can book privately without a referral.
How many dietitian sessions will I get?
That depends on how your GP divides your allowance, since it is shared across all allied health. For dietetics it is often an initial appointment and one or two reviews.
Do I need a referral to use my DVA card?
Yes. DVA allied health requires a referral from your GP, and it covers a set number of sessions or a set period.
Does the NDIS fund orthotics?
Sometimes, depending on your plan. Assessment and fitting can be discussed at your appointment, and we will tell you what your plan will and will not cover before anything is ordered.
What if my feet are fine but I cannot reach them?
That is one of the most common reasons participants see us. Not being able to manage foot care safely is a legitimate support need, not a lesser one.
How often can I have podiatry?
That depends on your plan funding and on what your podiatrist recommends. Many participants have regular appointments through the year, and we will tell you where your funding stands as we go.
Do I need a GP referral for NDIS podiatry?
No. The NDIS does not require one. You can contact us directly.
Can you come to my home?
Yes. We visit homes across the Penrith area, the Blue Mountains, the North Shore and the Northern Beaches. Home visits are arranged by phone or enquiry rather than online.
Do you see children and teenagers?
Yes, at our Penrith centre and by telehealth.
Can I have podiatry at home under Medicare?
Yes, where a home visit is appropriate. Home visits are arranged by phone or enquiry rather than booked online.
What is the difference between NDIS psychology and Medicare psychology?
NDIS funds psychology that relates to your disability and to building capacity. Medicare funds treatment for a diagnosed mental health condition under a plan from your GP. Some participants use both.
What if my feet do not hurt?
That is often the point. With diabetes, reduced sensation means a problem can develop without pain. An assessment is about finding what you cannot feel.
Can I use my plan across more than one service?
Yes. The total is shared across all allied health, so your GP decides how to divide it between podiatry, physiotherapy, dietetics and exercise physiology.
Do I need a GP referral for NDIS psychology?
No. The NDIS does not require one. If you also have a Mental Health Treatment Plan from your GP, mention it, because some people use both pathways for different things.
How often can I have a diabetic foot check?
Your GP sets that as part of your plan. Many people with diabetes have an annual assessment, with more frequent visits where there is a higher risk.
Do I need a referral for podiatry?
Only for the Medicare rebate. You can book privately or claim through your health fund without one.
Can I see a physio on Medicare for a sports injury?
Usually not. This pathway is for conditions that have lasted six months or longer. An acute injury is normally a private or health fund appointment, and you do not need a referral for either.
Does my GP have to refer me to OnePointHealth specifically?
No. You choose where to use your referral. If your GP has named another provider, you can still bring it to us.
What if I need more sessions than my plan covers?
You can continue privately or through your health fund. We will tell you where you are up to before your last funded session so it is not a surprise.
What happens when my plan is up for review?
We can provide a report to support your review, setting out what has been worked on and what your practitioner recommends next. Ask us and we will prepare it.
Do I need a new referral every year?
Yes. The allowance resets each calendar year and your GP prepares a new referral. Your GP will usually review your plan at the same time.
Can I use my plan across more than one service?
Yes, and many people do. The total is shared across all allied health, so your GP decides how to divide it between physiotherapy, podiatry, dietetics and exercise physiology.
Can I have physiotherapy and exercise physiology at the same time?
Yes, where your plan funds both. At Penrith they run from the one centre.
Is Medicare physiotherapy bulk billed?
Not at OnePointHealth. Medicare pays a rebate and you pay the difference. We claim the rebate on the day so you are not out of pocket for the full fee.
Do I need a GP referral for NDIS physiotherapy?
No. The NDIS does not require one. You can contact us directly.
What if I am not sure my plan covers physiotherapy?
Tell us what you are hoping to work on and we will check whether it fits your plan goals. If it does not, we will say so rather than book you in and sort it out afterwards.
Can I use more than one service?
Yes, where your plan funds them. Many participants see two or three of our practitioners, and we work from the same goals rather than separately.
How do I know if my plan covers what I need?
Tell us what you are hoping to work on and we will check it against your plan goals. If it does not fit, we will tell you rather than book you in and sort it out afterwards.
Can you provide a report for my plan review?
Yes. Ask us and your practitioner will prepare a report setting out what has been worked on and what they recommend next.
Do you see children and teenagers?
Yes, at our Penrith centre and by telehealth. A Mental Health Treatment Plan works the same way for a young person, prepared by their GP.
How long will I wait for a first appointment?
Wait times vary by centre and practitioner. Send us an enquiry and we will tell you the current position rather than quote an average that may not apply to you.
Do I need a GP referral to use my NDIS plan here?
No. Unlike Medicare and DVA, the NDIS does not require one. You can contact us directly.
Can I book online?
Not for psychology. Every psychology appointment, including follow-ups, goes through our enquiry and intake process so the right practitioner is matched to you.
What happens when my sessions run out?
Your GP reviews your plan and may issue a further referral, or you can continue privately. We will tell you where you are up to rather than letting you find out at the desk.
Does using podiatry or physio sessions reduce my psychology sessions?
No. Psychology sits under a separate Medicare pathway with its own allowance.
Do I need a referral to see a psychologist?
Only for the Medicare rebate. You can see a psychologist privately without one, and you can still claim through your health fund if psychology is on your extras.
Do I need a referral to see you at all?
No. A referral is only needed for the Medicare rebate. You can book privately or claim through your health fund without one.
My GP named a different provider on my referral. Can I still come to you?
Yes. You choose where to use your referral.
Can I use my referral at more than one OnePointHealth centre?
Yes. Your plan is not tied to a location, so you can move between centres.
Does my referral expire?
The allowance resets each calendar year, and your GP reviews your plan and issues a new referral. If you are unsure where you stand, call us and we will check.
Do you bulk bill?
Not currently. Medicare pays a rebate and you pay the gap, which we work out with you before your appointment. We claim the rebate on the day so you are not out of pocket for the full fee.
How many sessions do I get?
A limited number each calendar year under a chronic condition management plan, shared across all allied health. Psychology sits under a separate plan with its own allowance.
What is the difference between an EPC and a care plan?
They are the same thing under different names. The scheme has been renamed more than once and GPs, practice staff and patients all still use the older terms. If your GP has written you a referral for allied health, it works here whatever it is called.
How can I pay for my appointment?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
How can I pay for my appointment?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
Will my health fund cover remedial massage?
Often yes, depending on your level of extras cover. Check with your provider, as each plan is different.
Can I use NDIS or WorkCover for psychology?
You can use your NDIS plan for psychology, depending on your plan and goals. We do not currently take WorkCover referrals for psychology. If you have been injured at work, call us on 1300 123 674 and we will talk through your options.
How can I pay for my appointment?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
What is a Mental Health Care Plan, and how does it cover psychology?
It is a plan your GP can prepare that gives you access to a number of Medicare-rebated psychology sessions each calendar year. We can explain how it works when you book.
Can I claim dietetics on Medicare?
With an EPC or CDM referral from your GP, you may be entitled to Medicare-rebated sessions. The number is set by your plan and shared across allied health services.
How can I pay for my appointment?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
Can I use NDIS or WorkCover to see an exercise physiologist?
Yes. We accept NDIS plans and WorkCover referrals for exercise physiology, and we manage the paperwork.
Is exercise physiology covered by Medicare?
With an EPC or CDM referral from your GP, you may be entitled to Medicare-rebated sessions. The number is set by your plan.
How can I pay for my appointment?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
Can I claim physiotherapy on Medicare?
If your GP refers you under an EPC or CDM plan, you may be entitled to Medicare-rebated sessions. The number of sessions is set by your plan.
Is physiotherapy covered by WorkCover?
Yes. We accept WorkCover referrals and manage the paperwork with your insurer, and we build a clear return-to-work plan as part of your care.
How can I pay for my appointment?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
Is podiatry covered by NDIS or DVA?
Podiatry is available to eligible NDIS participants, depending on your plan and goals, and to DVA Gold and White card holders with a valid referral.
Can I claim podiatry on Medicare?
You may be able to, if your GP refers you under an Enhanced Primary Care or Chronic Disease Management plan. These plans cover a set number of allied health sessions per year. Our team can talk you through how it works when you book.
How can I pay for my appointment at Penrith?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
How do I refer a patient to OnePointHealth?
Call us on 1300 123 674 or send the referral through our enquiry form. We take referrals from GPs, NDIS plan managers and support coordinators, DVA case managers, WorkCover claim agents and aged care providers.
What the referral needs depends on how the care is funded. See Medicare, NDIS, DVA and WorkCover for what each scheme requires.
Can I use my plan if it is NDIA-managed?
Yes. We are a registered NDIS provider, so participants with NDIA-managed plans can use us.
Do you treat people who are self-insured through their employer?
Yes. Many large employers are self-insured or use a scheme agent other than icare. The process does not change.
What if my injury built up over time rather than happening on one day?
Gradual onset injuries are covered. Your nominated treating doctor documents the link to your work, and the claim proceeds the same way.
Do I have to see the physio my employer suggests?
No. You choose who treats you. Your employer or insurer may suggest a provider, but the decision is yours.
Can I do physiotherapy and exercise physiology at the same time?
Yes, where both are referred and approved. At Penrith they run from the one centre.
When should exercise physiology start?
Usually once the injury has settled enough that building capacity is the priority. Your nominated treating doctor decides the timing.
Can I be treated for more than one thing under the same claim?
Yes, where your nominated treating doctor refers you for each and your insurer approves them. At Penrith, every service we treat under WorkCover runs from the one centre.
Do you treat people whose claim is with an insurer other than icare?
Yes. Many employers are self-insured or use a different scheme agent. The process is the same.
Can I choose where I have my treatment?
Yes. You are entitled to choose who treats you under a workers compensation claim. Your insurer approves the treatment, not the practitioner.
What happens when my referral runs out?
You see your GP for a new one. We will tell you when you are getting close, so your program is not interrupted.
What is the difference between a Gold Card and a White Card here?
A Gold Card covers all clinically necessary care. A White Card covers your accepted conditions. If you are unsure what yours covers, call us and we will help you work it out.
Do I need a referral?
Yes. DVA allied health requires a referral from your GP.
Do I need a GP referral?
No. The NDIS does not require one.
How often can I see a podiatrist on DVA?
That depends on your referral and what your podiatrist recommends. Referrals cover a set number of sessions or a set period, and we will tell you when you are getting close to the end.
How many sessions will I get?
That depends on how your GP divides your allowance, since it is shared across all allied health. For exercise physiology it is often an assessment and a few supervised sessions, then a program you continue yourself.
Do I need a GP referral for NDIS dietetics?
No. The NDIS does not require one.
What happens when my referral runs out?
You see your GP for a new one. We tell you when you are getting close, so treatment is not interrupted.
Can my child see a dietitian on Medicare?
Yes, where they have a chronic condition and their GP prepares a plan. Ask your GP whether it applies.
Do I need a referral to use my DVA card?
Yes. DVA allied health requires a referral from your GP, and it covers a set number of sessions or a set period.
How many dietitian sessions will I get?
That depends on how your GP divides your allowance, since it is shared across all allied health. For dietetics it is often an initial appointment and one or two reviews.
Can I see a dietitian on Medicare for weight loss?
Usually not on its own. This pathway is for chronic conditions. If weight is part of managing diabetes or heart health, it will form part of your plan. For general weight support, you can book privately without a referral.
Do I need a GP referral for NDIS podiatry?
No. The NDIS does not require one. You can contact us directly.
Do I need a GP referral for NDIS psychology?
No. The NDIS does not require one. If you also have a Mental Health Treatment Plan from your GP, mention it, because some people use both pathways for different things.
Can I use my plan across more than one service?
Yes. The total is shared across all allied health, so your GP decides how to divide it between podiatry, physiotherapy, dietetics and exercise physiology.
Do I need a referral for podiatry?
Only for the Medicare rebate. You can book privately or claim through your health fund without one.
Can I see a physio on Medicare for a sports injury?
Usually not. This pathway is for conditions that have lasted six months or longer. An acute injury is normally a private or health fund appointment, and you do not need a referral for either.
Does my GP have to refer me to OnePointHealth specifically?
No. You choose where to use your referral. If your GP has named another provider, you can still bring it to us.
Can I use my plan across more than one service?
Yes, and many people do. The total is shared across all allied health, so your GP decides how to divide it between physiotherapy, podiatry, dietetics and exercise physiology.
Do I need a new referral every year?
Yes. The allowance resets each calendar year and your GP prepares a new referral. Your GP will usually review your plan at the same time.
What if I am not sure my plan covers physiotherapy?
Tell us what you are hoping to work on and we will check whether it fits your plan goals. If it does not, we will say so rather than book you in and sort it out afterwards.
Do I need a GP referral for NDIS physiotherapy?
No. The NDIS does not require one. You can contact us directly.
How do I know if my plan covers what I need?
Tell us what you are hoping to work on and we will check it against your plan goals. If it does not fit, we will tell you rather than book you in and sort it out afterwards.
Do I need a GP referral to use my NDIS plan here?
No. Unlike Medicare and DVA, the NDIS does not require one. You can contact us directly.
What happens when my sessions run out?
Your GP reviews your plan and may issue a further referral, or you can continue privately. We will tell you where you are up to rather than letting you find out at the desk.
Does using podiatry or physio sessions reduce my psychology sessions?
No. Psychology sits under a separate Medicare pathway with its own allowance.
Do I need a referral to see a psychologist?
Only for the Medicare rebate. You can see a psychologist privately without one, and you can still claim through your health fund if psychology is on your extras.
Do I need a referral to see you at all?
No. A referral is only needed for the Medicare rebate. You can book privately or claim through your health fund without one.
My GP named a different provider on my referral. Can I still come to you?
Yes. You choose where to use your referral.
Can I use my referral at more than one OnePointHealth centre?
Yes. Your plan is not tied to a location, so you can move between centres.
Does my referral expire?
The allowance resets each calendar year, and your GP reviews your plan and issues a new referral. If you are unsure where you stand, call us and we will check.
What is the difference between an EPC and a care plan?
They are the same thing under different names. The scheme has been renamed more than once and GPs, practice staff and patients all still use the older terms. If your GP has written you a referral for allied health, it works here whatever it is called.
Do I need a referral to book at Springwood?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
Do I need a referral for remedial massage?
No. You can book directly, and some private health funds cover part of your session.
Do I need a referral to book at Ryde?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
What is a Mental Health Care Plan, and how does it cover psychology?
It is a plan your GP can prepare that gives you access to a number of Medicare-rebated psychology sessions each calendar year. We can explain how it works when you book.
Do I need a referral to see a psychologist?
No, you can get in touch with us directly. For Medicare-rebated sessions you will need a GP Mental Health Care Plan.
Do I need a referral to book at Lindfield?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
Do I need a referral to see a dietitian?
No, you can book directly. A GP referral under an EPC or CDM plan may make you eligible for Medicare rebates.
Do I need a referral to book at Katoomba?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
Do I need a referral to see an exercise physiologist?
You can book directly. For funded pathways such as Medicare (EPC or CDM), DVA or WorkCover, you will need a referral.
Do I need a referral to book at Ropes Crossing?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
Do I need a referral to see a physiotherapist?
No, you can book directly. You may need a referral for funded pathways such as Medicare (EPC or CDM), DVA or WorkCover.
Do I need a referral to book at Blaxland?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
Do I need a referral to see a podiatrist?
You do not need a referral to book privately or to claim through most private health funds. A GP referral is needed for Medicare-rebated podiatry under an EPC or CDM plan, and for DVA. NDIS access depends on your plan.
Do I need a referral to book at Penrith?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
Who handles my enquiry?
Messages sent through our contact form go to our corporate team, who look after partnerships, sponsorships, media, suppliers and general questions about OnePointHealth. We aim to reply within three business days.
If your question is about an appointment, your treatment or anything clinical, contact your clinic directly. Each clinic’s phone number is on its location page.
How long will I have to wait for an appointment?
Wait times vary by centre and by practitioner. Call us and we will tell you the current wait at each location rather than give you an average that may not apply to you.
Can I have physiotherapy while I am still working?
Yes, and many people do. Penrith has early morning appointments, which suit people fitting treatment around shifts.
Do I need to bring anything to the gym?
Clothes you can move in, and enclosed shoes. Everything else is on site.
Do you offer appointments outside work hours?
Penrith has early morning appointments. Availability varies by centre and practitioner, so call us and we will find something that fits around a return-to-work plan.
Can you come to my home?
Yes, across the Penrith area. Home visits are arranged by phone or enquiry rather than online.
Is telehealth an option?
Yes, and dietetics works well by video. Telehealth appointments are arranged by phone or enquiry.
Can you come to my home?
Yes. We visit homes across the Penrith area, the Blue Mountains, the North Shore and the Northern Beaches. Home visits are arranged by phone or enquiry rather than online.
Can I have podiatry at home under Medicare?
Yes, where a home visit is appropriate. Home visits are arranged by phone or enquiry rather than booked online.
How long will I wait for a first appointment?
Wait times vary by centre and practitioner. Send us an enquiry and we will tell you the current position rather than quote an average that may not apply to you.
Can I book online?
Not for psychology. Every psychology appointment, including follow-ups, goes through our enquiry and intake process so the right practitioner is matched to you.
Where can I access telehealth?
Anywhere in Australia with an internet connection and a private space.
What services can I get by telehealth?
Dietetics and psychology. Dietetics is available Australia-wide.
Can I claim telehealth on Medicare?
Eligible appointments under an EPC or CDM plan may attract a Medicare rebate. The number of sessions is set by your plan.
Is a telehealth appointment private and secure?
Yes. Appointments are held over a secure video connection, with the same confidentiality as an in-person visit.
Do I need a referral for a telehealth appointment?
Not to book privately. For Medicare, DVA or NDIS-funded telehealth you will need a valid referral.
Is a telehealth appointment as good as an in-person one?
For many appointments, yes, including nutrition support, psychology sessions, advice and reviews. Some appointments need an in-person visit, and we will tell you if yours does.
Who are home visits for?
Anyone who finds it hard to get to a centre, including older adults, people with limited mobility, and NDIS or DVA participants.
Do I need a referral for a home visit?
No, you can request one directly. For funded pathways such as Medicare, DVA or NDIS, you will need a valid referral.
What can a mobile podiatrist do at home?
General foot and nail care, diabetic foot care, footwear and orthotic advice, and assessment of a foot or lower limb concern.
Which areas do you cover for home visits?
Our mobile podiatry team visits across Sydney, including Western Sydney, the Blue Mountains and the North Shore. Get in touch to confirm your suburb.
What is your cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
Is the Springwood centre accessible?
Yes. There is ramp access at the front door with automatic doors, and accessible parking in our own car park. Inside there are no stairs, and the hallways, doorways and treatment rooms are wide.
Are you open on Saturdays?
We open on alternate Saturday mornings, 8:00am to 1:30pm. The booking calendar shows which Saturdays are available, or call us on 1300 123 674.
Where can I park at OnePointHealth Springwood?
There is a free on-site car park with accessible parking, plus street parking along Ferguson Road.
Where is OnePointHealth Springwood?
OnePointHealth Springwood is at 20 Ferguson Road, Springwood NSW 2777, just off the Great Western Highway and next to the Ambulance Station. Springwood Station is a seven-minute walk.
What should I expect in my first remedial massage session?
Your therapist will ask where you are feeling tension or pain, check how you are moving, and tailor the session to you.
What is your cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
Were you Ryde Podiatry?
Yes. Ryde Podiatry served the area for more than 30 years and became OnePointHealth Ryde in 2017. We moved from Pope Street to Victoria Road in 2019. Same podiatry team, with physiotherapy, exercise physiology and dietetics added since.
Is the Ryde centre accessible?
Yes. There is wheelchair access through our main entrance and accessible parking directly in front of the centre. If you would like to check anything before you come in, call us on 1300 123 674.
Which appointments can I book online?
Podiatry, physiotherapy, dietetics and exercise physiology appointments can be booked online, both first visits and follow-ups. Psychology is arranged through an enquiry and intake process. Group classes, workers compensation, DVA, NDIS and chronic disease management plan appointments are arranged by phone or enquiry, as are home visits and telehealth.
Where can I park at OnePointHealth Ryde?
There is free on-site parking, plus street parking on Shepherd Street.
Where is OnePointHealth Ryde?
OnePointHealth Ryde is at 819 Victoria Road, on the corner of Shepherd Street, Ryde NSW 2112. There is a bus stop directly outside.
What happens in a first psychology session?
Your psychologist takes time to understand what you would like support with. There is no pressure to share more than you are ready to.
What is your cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
Which appointments can I book online?
Podiatry appointments can be booked online, both first visits and follow-ups. Workers compensation, DVA, NDIS and chronic disease management plan appointments are arranged by phone or enquiry, as are home visits.
Were you Shore Podiatry, or Lindfield Podiatry?
Both. Lindfield Podiatry joined OnePointHealth in January 2024, and Shore Podiatry Lindfield followed in November 2024. Same teams, now part of a wider network with home visits across the North Shore and Northern Beaches.
What should I bring to my first appointment with a dietitian?
Any GP referral, recent blood tests or results, and a list of your current medications or supplements.
Which address will my appointment be at?
It depends on the practitioner and the time you book. Your confirmation email and reminder will both show the address. If you are not sure, call us on 1300 123 674.
Where is OnePointHealth Lindfield?
We see patients at 2/324 Pacific Highway, on the Lindfield main street, and at Suite 1, 2/2 Kochia Lane, by the Lindfield Village Green. Both are a short walk from Lindfield Station, and your appointment confirmation will tell you which one to come to.
Do you offer online or telehealth dietitian appointments?
Yes, Australia-wide by secure video. You can book a telehealth appointment through our telehealth page.
What is your cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
Were you Blue Mountains Podiatry?
Yes. The practice began as Mountain Top Podiatry in Leura in 2008, became Blue Mountains Podiatry in 2014, and joined OnePointHealth in 2021. Same cottage on Megalong Street, with physiotherapy and dietetics added since.
Is the Katoomba centre accessible?
Yes. There is ramp access at the front door with automatic doors, and accessible parking in our own car park. Inside there are no stairs, and the hallways, doorways and treatment rooms are wide.
Which appointments can I book online?
Podiatry, physiotherapy and dietetics appointments can be booked online, both first visits and follow-ups. Workers compensation, DVA, NDIS and chronic disease management plan appointments are arranged by phone or enquiry, as are home visits and telehealth.
Where can I park at OnePointHealth Katoomba?
There are nine free on-site parking spaces, including accessible parking, plus street parking along Megalong Street and Clarence Street.
Where is OnePointHealth Katoomba?
OnePointHealth Katoomba is at 69 Megalong Street, on the corner of Clarence Street, Katoomba NSW 2780. We are in a restored 1914 cottage between Katoomba and Leura.
What should I bring to my first appointment with an exercise physiologist?
Any GP referral, recent test results, a list of your medications, and comfortable clothing you can move in.
What is your cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
Which appointments can I book online?
Podiatry appointments can be booked online, both first visits and follow-ups. Workers compensation, DVA, NDIS and chronic disease management plan appointments are arranged by phone or enquiry, as are home visits and telehealth.
Where can I park at OnePointHealth Ropes Crossing?
There is free on-site parking at Ropes Crossing Village Shopping Centre.
Do you offer women’s health physiotherapy?
Yes, at selected centres. Ask our team which centre is the best fit for what you need.
Where is OnePointHealth Ropes Crossing?
OnePointHealth Ropes Crossing is at 1B/2 Central Pl, inside Ropes Crossing Village Shopping Centre, next to the medical centre and opposite Subway.
How long does a physio appointment last?
An initial appointment usually takes around 45 minutes. Follow-up appointments are generally shorter.
What happens in the first physiotherapy appointment?
Your physiotherapist asks what happened and what you want to get back to, assesses how you move, starts treatment, and gives you a plan including a home program in writing.
What is your cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
Is the Blaxland centre accessible?
Yes. There is ramp access at the front door with automatic sliding doors, and accessible parking in our own car park. Inside there are no stairs, and the hallways, doorways and treatment rooms are wide.
What should I bring to my first podiatry appointment?
Bring the shoes you wear most often, any referral or plan details (Medicare, NDIS or DVA), and a list of any medications. If your concern relates to sport or work, it helps to mention what you are trying to get back to.
Which appointments can I book online?
Podiatry, physiotherapy and exercise physiology appointments can be booked online, both first visits and follow-ups. Workers compensation, DVA, NDIS and chronic disease management plan appointments are arranged by phone or enquiry, as are home visits and telehealth.
Where can I park at OnePointHealth Blaxland?
There is a free on-site car park with accessible parking, plus street parking along Layton Avenue.
Where is OnePointHealth Blaxland?
OnePointHealth Blaxland is at 10 Layton Avenue, Blaxland NSW 2774, opposite the car park entrance to McDonald’s. Blaxland Station is an eight-minute walk.
What is Penrith’s cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
Is the Penrith centre accessible?
Yes. There is a wide entry ramp with automatic sliding doors, and the centre is all on one floor, so there are no stairs or lifts between appointments. Hallways, doorways and clinical rooms are wide, and accessible parking is available on High Street and at the Union Lane car park.
Which appointments can I book online at Penrith?
Most initial and follow-up appointments can be booked online, along with group classes. Psychology is arranged through an enquiry and intake process. Workers compensation, DVA, NDIS and chronic disease management plan appointments are booked by phone or enquiry, as are home visits and telehealth.
Where can I park at OnePointHealth Penrith?
There is 30-minute street parking on High Street, with accessible parking in the Pop-up Park 20 metres from our entry. Westfield Penrith has free three-hour parking two minutes away. The Union Lane car park behind the centre has free two-hour and all-day parking, with arcade access through the Tattersalls Centre.
Where is OnePointHealth Penrith?
OnePointHealth Penrith is at 510/536 High St, Penrith NSW 2750, between the ANZ and Commonwealth banks. It is a five-minute walk from Penrith Station.
What is your cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
How can I pay for my appointment?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
Is the Springwood centre accessible?
Yes. There is ramp access at the front door with automatic doors, and accessible parking in our own car park. Inside there are no stairs, and the hallways, doorways and treatment rooms are wide.
Do you offer home visits around Springwood?
Yes. Mobile podiatry covers the Blue Mountains, from Lapstone through to Katoomba. Home visits are arranged by phone or enquiry rather than online.
Do you see children at Springwood?
Yes. Our podiatrists see children for growing feet, gait concerns and sports injuries, and our dietitians work with families on everyday eating. If you are not sure where to start, call us on 1300 123 674.
Do I need a referral to book at Springwood?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
Are you open on Saturdays?
We open on alternate Saturday mornings, 8:00am to 1:30pm. The booking calendar shows which Saturdays are available, or call us on 1300 123 674.
What services are available at Springwood?
Podiatry and dietetics, plus mobile podiatry across the Blue Mountains. For physiotherapy or exercise physiology, our Blaxland centre is about 15 minutes away.
Where can I park at OnePointHealth Springwood?
There is a free on-site car park with accessible parking, plus street parking along Ferguson Road.
Where is OnePointHealth Springwood?
OnePointHealth Springwood is at 20 Ferguson Road, Springwood NSW 2777, just off the Great Western Highway and next to the Ambulance Station. Springwood Station is a seven-minute walk.
What is your cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
How can I pay for my appointment?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
Were you Ryde Podiatry?
Yes. Ryde Podiatry served the area for more than 30 years and became OnePointHealth Ryde in 2017. We moved from Pope Street to Victoria Road in 2019. Same podiatry team, with physiotherapy, exercise physiology and dietetics added since.
Do you have a footwear store at Ryde?
Yes. Our footwear store is on site, with a range chosen by our podiatry team. You can be assessed and fitted in the same visit.
Is the Ryde centre accessible?
Yes. There is wheelchair access through our main entrance and accessible parking directly in front of the centre. If you would like to check anything before you come in, call us on 1300 123 674.
Do you offer home visits around Ryde?
Yes. Mobile podiatry is available across the Ryde area, including Epping, Eastwood, Macquarie Park, Gladesville and Hunters Hill. Home visits are arranged by phone or enquiry rather than online.
Do you see children at Ryde?
Yes. Our Ryde team sees children for podiatry and physiotherapy, including growing feet, gait concerns and sports injuries. Some services have a minimum age, so call us on 1300 123 674 if you are not sure.
Do I need a referral to book at Ryde?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
Which appointments can I book online?
Podiatry, physiotherapy, dietetics and exercise physiology appointments can be booked online, both first visits and follow-ups. Psychology is arranged through an enquiry and intake process. Group classes, workers compensation, DVA, NDIS and chronic disease management plan appointments are arranged by phone or enquiry, as are home visits and telehealth.
Where can I park at OnePointHealth Ryde?
There is free on-site parking, plus street parking on Shepherd Street.
Where is OnePointHealth Ryde?
OnePointHealth Ryde is at 819 Victoria Road, on the corner of Shepherd Street, Ryde NSW 2112. There is a bus stop directly outside.
What is your cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
How can I pay for my appointment?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
Do you offer home visits around Lindfield?
Yes. Mobile podiatry covers the North Shore and Northern Beaches, from Hornsby and Wahroonga through to Dee Why and Freshwater. Home visits are arranged by phone or enquiry rather than online.
Do you see children at Lindfield?
Yes. Our podiatrists see children for growing feet, gait concerns and sports injuries. If you are not sure whether podiatry is the right place to start, call us on 1300 123 674.
Do I need a referral to book at Lindfield?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
Which appointments can I book online?
Podiatry appointments can be booked online, both first visits and follow-ups. Workers compensation, DVA, NDIS and chronic disease management plan appointments are arranged by phone or enquiry, as are home visits.
Were you Shore Podiatry, or Lindfield Podiatry?
Both. Lindfield Podiatry joined OnePointHealth in January 2024, and Shore Podiatry Lindfield followed in November 2024. Same teams, now part of a wider network with home visits across the North Shore and Northern Beaches.
What services are available at Lindfield?
Podiatry, plus mobile podiatry across the North Shore and Northern Beaches. For physiotherapy, dietetics or exercise physiology, our Ryde centre is about 20 minutes away. Psychology is available at our Penrith centre and by telehealth.
What days are you open?
Monday to Thursday. Hours vary by address, so the booking calendar shows what is genuinely available.
Which address will my appointment be at?
It depends on the practitioner and the time you book. Your confirmation email and reminder will both show the address. If you are not sure, call us on 1300 123 674.
Where is OnePointHealth Lindfield?
We see patients at 2/324 Pacific Highway, on the Lindfield main street, and at Suite 1, 2/2 Kochia Lane, by the Lindfield Village Green. Both are a short walk from Lindfield Station, and your appointment confirmation will tell you which one to come to.
What is your cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
How can I pay for my appointment?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
Were you Blue Mountains Podiatry?
Yes. The practice began as Mountain Top Podiatry in Leura in 2008, became Blue Mountains Podiatry in 2014, and joined OnePointHealth in 2021. Same cottage on Megalong Street, with physiotherapy and dietetics added since.
Is the Katoomba centre accessible?
Yes. There is ramp access at the front door with automatic doors, and accessible parking in our own car park. Inside there are no stairs, and the hallways, doorways and treatment rooms are wide.
Do you offer home visits around Katoomba?
Yes. Mobile podiatry covers the upper mountains, including Leura, Wentworth Falls, Lawson and Bullaburra, and continues down through the lower mountains. Home visits are arranged by phone or enquiry rather than online.
Do you see children at Katoomba?
Yes. Our Katoomba team sees children for podiatry and physiotherapy, including growing feet, gait concerns and sports injuries. Some services have a minimum age, so call us on 1300 123 674 if you are not sure.
Do I need a referral to book at Katoomba?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
Which appointments can I book online?
Podiatry, physiotherapy and dietetics appointments can be booked online, both first visits and follow-ups. Workers compensation, DVA, NDIS and chronic disease management plan appointments are arranged by phone or enquiry, as are home visits and telehealth.
Where can I park at OnePointHealth Katoomba?
There are nine free on-site parking spaces, including accessible parking, plus street parking along Megalong Street and Clarence Street.
Where is OnePointHealth Katoomba?
OnePointHealth Katoomba is at 69 Megalong Street, on the corner of Clarence Street, Katoomba NSW 2780. We are in a restored 1914 cottage between Katoomba and Leura.
What is your cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
How can I pay for my appointment?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
Do you offer home visits around Ropes Crossing?
Yes, delivered from our Penrith centre. Mobile podiatry covers St Marys, St Clair, Cranebrook and Werrington, among other suburbs. Home visits are arranged by phone or enquiry rather than online.
Do you see children at Ropes Crossing?
Yes. Our podiatrists see children for growing feet, gait concerns and sports injuries. If you are not sure whether podiatry is the right place to start, call us on 1300 123 674.
Do I need a referral to book at Ropes Crossing?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
Which appointments can I book online?
Podiatry appointments can be booked online, both first visits and follow-ups. Workers compensation, DVA, NDIS and chronic disease management plan appointments are arranged by phone or enquiry, as are home visits and telehealth.
Where can I park at OnePointHealth Ropes Crossing?
There is free on-site parking at Ropes Crossing Village Shopping Centre.
What services are available at Ropes Crossing?
Podiatry. Our other services, including physiotherapy, exercise physiology, dietetics, psychology, chiropractic and remedial massage, are available at our Penrith centre.
What days are you open at Ropes Crossing?
We are open Thursdays 8:00am to 4:30pm and Fridays 8:00am to 2:00pm. If you need an appointment on another day, our Penrith centre is open six days a week and is about 15 minutes away.
Where is OnePointHealth Ropes Crossing?
OnePointHealth Ropes Crossing is at 1B/2 Central Pl, inside Ropes Crossing Village Shopping Centre, next to the medical centre and opposite Subway.
What is your cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
How can I pay for my appointment?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
Is the Blaxland centre accessible?
Yes. There is ramp access at the front door with automatic sliding doors, and accessible parking in our own car park. Inside there are no stairs, and the hallways, doorways and treatment rooms are wide.
Do you offer home visits around Blaxland?
Yes. Mobile podiatry covers the Blue Mountains, from Lapstone through to Katoomba. Home visits are arranged by phone or enquiry rather than online.
Do you see children at Blaxland?
Yes. Our Blaxland team sees children for podiatry and physiotherapy, including growing feet, gait concerns and sports injuries. Some services have a minimum age, so call us on 1300 123 674 if you are not sure.
Do I need a referral to book at Blaxland?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
Which appointments can I book online?
Podiatry, physiotherapy and exercise physiology appointments can be booked online, both first visits and follow-ups. Workers compensation, DVA, NDIS and chronic disease management plan appointments are arranged by phone or enquiry, as are home visits and telehealth.
Where can I park at OnePointHealth Blaxland?
There is a free on-site car park with accessible parking, plus street parking along Layton Avenue.
Where is OnePointHealth Blaxland?
OnePointHealth Blaxland is at 10 Layton Avenue, Blaxland NSW 2774, opposite the car park entrance to McDonald’s. Blaxland Station is an eight-minute walk.
What is Penrith’s cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
How can I pay for my appointment at Penrith?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
Is the Penrith centre accessible?
Yes. There is a wide entry ramp with automatic sliding doors, and the centre is all on one floor, so there are no stairs or lifts between appointments. Hallways, doorways and clinical rooms are wide, and accessible parking is available on High Street and at the Union Lane car park.
Do you offer home visits around Penrith?
Yes. Mobile podiatry and mobile exercise physiology are available across the Penrith area, including Glenmore Park, Emu Plains, St Marys, Cranebrook and Werrington. Home visits are arranged by phone or enquiry rather than online.
Do you see children at Penrith?
Yes. Our Penrith team sees children for podiatry, physiotherapy and psychology, including growing feet, gait concerns, sports injuries and anxiety. Some services have a minimum age, so call us on 1300 123 674 if you are not sure.
Do I need a referral to book at Penrith?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
Which appointments can I book online at Penrith?
Most initial and follow-up appointments can be booked online, along with group classes. Psychology is arranged through an enquiry and intake process. Workers compensation, DVA, NDIS and chronic disease management plan appointments are booked by phone or enquiry, as are home visits and telehealth.
Where can I park at OnePointHealth Penrith?
There is 30-minute street parking on High Street, with accessible parking in the Pop-up Park 20 metres from our entry. Westfield Penrith has free three-hour parking two minutes away. The Union Lane car park behind the centre has free two-hour and all-day parking, with arcade access through the Tattersalls Centre.
Where is OnePointHealth Penrith?
OnePointHealth Penrith is at 510/536 High St, Penrith NSW 2750, between the ANZ and Commonwealth banks. It is a five-minute walk from Penrith Station.