Last updated: 26 October 2026
These terms apply when you use the OnePointHealth website, book an appointment, attend a telehealth consultation or make a payment online. By using our website or services, you agree to these terms. If you do not agree, please do not use the website.
About us
This website is operated by Alliance Medical Group Pty Ltd (ACN 605 071 841, ABN 16 605 071 841), trading as OnePointHealth (“we”, “us”, “our”).
Health information on this website is general
The articles, recipes, exercises and other content on this website are general information only. They are not a substitute for advice from a qualified health practitioner who has assessed you.
- Talk to your practitioner before you start a new exercise, diet or treatment.
- Stop any exercise that causes pain, dizziness or discomfort, and seek advice.
- Do not delay seeking care because of something you read on this website.
In an emergency, call 000. For mental health crisis support, call Lifeline on 13 11 14.
Online bookings
You can book appointments online through our booking system, which is provided by Cliniko.
- Please give accurate and complete details when you book.
- A booking is confirmed when you receive a confirmation by email or SMS.
- We may need to change or cancel an appointment, for example if a practitioner is unwell. If we do, we will contact you as soon as possible and offer another time.
- When you use the booking system, Cliniko’s terms and privacy policy also apply.
Cancellations and missed appointments
If you cannot attend, please give us at least 24 hours’ notice. We may charge a fee for late cancellations or missed appointments.
Fees and payments
- Our fees are shown on our website or available from our clinics. Fees may change. We will tell you the fee before your appointment.
- Payment is due at the time of your appointment unless we agree otherwise.
- We accept online payments through Cliniko and Stripe. We do not store your full card details.
- Medicare, DVA, NDIS, private health insurance and WorkCover funding depend on your eligibility, referral and plan. You are responsible for any amount not covered.
- Fees for events, workshops and group classes are payable when you register. Refunds are handled as stated on the event page or under Australian Consumer Law.
Telehealth
Some of our services are available by video consultation through Cliniko’s telehealth feature.
- Telehealth is not suitable for every condition. Your practitioner may ask you to attend in person.
- You need a reliable internet connection, a device with a camera and microphone, and a private space.
- If the connection fails, your practitioner will try to contact you by phone.
- We do not record telehealth consultations unless we ask for and receive your consent.
Using our website
You agree not to:
- use the website for any unlawful purpose
- try to gain unauthorised access to the website, our systems or other people’s information
- upload viruses or harmful code, or interfere with how the website works
- copy, scrape or reuse our content without permission, except as allowed below
Intellectual property
We own or license the content on this website, including text, images, videos, logos and design. You may view, print or share content for personal, non-commercial use, as long as you credit OnePointHealth. You must not use our content for any other purpose without our written permission.
Links to other websites
Our website may link to other websites, such as community partners, government services and booking tools. We do not control these websites and are not responsible for their content or privacy practices.
Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
Limitation of liability
To the extent the law allows:
- we provide the website “as is” and do not guarantee it will always be available, accurate or free of errors
- we are not liable for any loss that results from your use of the website or reliance on its general information
This section does not limit our responsibility for the professional care our practitioners provide to you.
Privacy
Our Privacy Policy explains how we collect, use and protect your personal and health information.
Changes to these terms
We may update these terms from time to time. We will publish the new version on this page with the date it was updated. The terms that apply are the ones published when you use the website or book.
Governing law
These terms are governed by the laws of New South Wales, Australia. You and we submit to the courts of New South Wales.
Contact us
Alliance Medical Group Pty Ltd, trading as OnePointHealth
Email: info@onepointhealth.com.au
Phone: (02) 4732 5188
Post: 510/536 High St, Penrith NSW 2750