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Frequently Asked Questions

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Yes. There is ramp access at the front door with automatic doors, and accessible parking in our own car park. Inside there are no stairs, and the hallways, doorways and treatment rooms are wide.

Yes. Ryde Podiatry served the area for more than 30 years and became OnePointHealth Ryde in 2017. We moved from Pope Street to Victoria Road in 2019. Same podiatry team, with physiotherapy, psychology, exercise physiology and dietetics added since.

Yes. There is wheelchair access through our main entrance and accessible parking directly in front of the centre. If you would like to check anything before you come in, call us on 1300 123 674.

Both. Shore Podiatry Lindfield joined OnePointHealth in November 2024, and Lindfield Podiatry joined in 2026. Same teams, now part of a wider network with home visits across the North Shore and Northern Beaches.

Yes. The practice began as Mountain Top Podiatry in Leura in 2008, became Blue Mountains Podiatry in 2014, and joined OnePointHealth in 2021. Same cottage on Megalong Street, with physiotherapy, dietetics and psychology added since.

Yes. There is ramp access at the front door with automatic doors, and accessible parking in our own car park. Inside there are no stairs, and the hallways, doorways and treatment rooms are wide.

Yes, at selected centres. Ask our team which centre is the best fit for what you need.

Yes. There is ramp access at the front door with automatic sliding doors, and accessible parking in our own car park. Inside there are no stairs, and the hallways, doorways and treatment rooms are wide.

Yes. There is a wide entry ramp with automatic sliding doors, and the centre is all on one floor, so there are no stairs or lifts between appointments. Hallways, doorways and clinical rooms are wide, and accessible parking is available on High Street and at the Union Lane car park.

We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.

We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.

Yes. There is ramp access at the front door with automatic sliding doors, and accessible parking in our own car park. Inside there are no stairs, and the hallways, doorways and treatment rooms are wide.

Yes. Mobile podiatry covers the Blue Mountains, from Lapstone through to Katoomba. Home visits are arranged by phone or enquiry rather than online.

Yes. Our Blaxland team sees children for podiatry and physiotherapy, including growing feet, gait concerns and sports injuries. Some services have a minimum age, so call us on 1300 123 674 if you are not sure.

No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.

Podiatry, physiotherapy and exercise physiology appointments can be booked online, both first visits and follow-ups. Workers compensation, DVA, NDIS and chronic disease management plan appointments are arranged by phone or enquiry, as are home visits and telehealth.

There is a free on-site car park with accessible parking, plus street parking along Layton Avenue.

OnePointHealth Blaxland is at 10 Layton Avenue, Blaxland NSW 2774, opposite the car park entrance to McDonald’s. Blaxland Station is an eight-minute walk.

Wait times vary by centre and by practitioner. Call us and we will tell you the current wait at each location rather than give you an average that may not apply to you.

Yes, and many people do. Penrith has early morning appointments, which suit people fitting treatment around shifts.

Clothes you can move in, and enclosed shoes. Everything else is on site.

Penrith has early morning appointments. Availability varies by centre and practitioner, so call us and we will find something that fits around a return-to-work plan.

Yes, across the Penrith area. Home visits are arranged by phone or enquiry rather than online.

Yes, and dietetics works well by video. Telehealth appointments are arranged by phone or enquiry.

Yes. We visit homes across the Penrith area, the Blue Mountains, the North Shore and the Northern Beaches. Home visits are arranged by phone or enquiry rather than online.

Yes, where a home visit is appropriate. Home visits are arranged by phone or enquiry rather than booked online.

Wait times vary by centre and practitioner. Send us an enquiry and we will tell you the current position rather than quote an average that may not apply to you.

Not for psychology. Every psychology appointment, including follow-ups, goes through our enquiry and intake process so the right practitioner is matched to you.

Your chiropractor applies a controlled movement to a specific joint to support its movement and ease discomfort. They will explain it before they begin.

If you have had recent imaging for the area being treated, please bring a copy to your first appointment.

Both are university-trained to manage musculoskeletal issues. Chiropractors may approach some conditions differently and use techniques such as adjustments. We can help you choose what suits you.

Often yes, depending on your level of extras cover. Check with your provider, as each plan is different.

Some patients may be eligible through a Chronic Disease Management or Team Care Arrangement referral from their GP.

No. You can book directly, and some private health funds cover part of your visit.

It helps, but it is not required. Your dietitian will tell you what would be useful to track afterwards.

That is a good reason to be seen rather than a minor one. Mention it when you call and we will make sure it is looked at properly.

Yes, and it often helps, particularly where someone else does the shopping or the cooking.

Yes. Dietetics works well by telehealth, and for many people it saves a trip.

It helps, but it is not required. Your dietitian will tell you what would be useful to track afterwards.

Yes, and it often helps, particularly where someone else is involved in shopping, cooking or mealtimes.

Yes, and dietetics works well by video. Telehealth appointments are arranged by phone or enquiry.

Not on its own. If weight is related to your disability or to a medication, it will form part of the plan. For general weight support you can book privately without a referral.

No. The NDIS does not require one.

Yes, where they have a chronic condition and their GP prepares a plan. Ask your GP whether it applies.

It helps, but it is not required. Your dietitian will tell you what would be useful to track afterwards.

That is a good reason to be seen rather than a minor one. Mention it when you call and we will make sure it is looked at properly.

Yes, and it often helps, particularly where someone else does the shopping or the cooking.

Yes. Dietetics works well by telehealth, and for many people it saves a trip.

You see your GP for a new one. We will tell you when you are getting close, so your program is not interrupted.

Clothes you can move in and enclosed shoes. Everything else is on site.

That is the usual starting point. Programs begin from where you are now, not from where you once were.

An accredited exercise physiologist is a university-qualified allied health professional. The program is built around your diagnosis, history and medications, and it is billed to DVA with a referral. Personal training is neither.

A Gold Card covers all clinically necessary care. A White Card covers your accepted conditions. If you are unsure what yours covers, call us and we will help you work it out.

Yes. Tell us who you would like to see and we will book you in with them where their availability allows.

Yes. We are a registered NDIS provider, so participants with NDIA-managed plans can use us.

Yes, where your nominated treating doctor refers you for both and your insurer approves them. At Penrith, both run from the one health centre.

Yes. You are entitled to choose who treats you under a workers compensation claim. Your insurer approves the treatment, not the practitioner.

Yes. Many large employers are self-insured or use a scheme agent other than icare. The process does not change.

Gradual onset injuries are covered. Your nominated treating doctor documents the link to your work, and the claim proceeds the same way.

No. You choose who treats you. Your employer or insurer may suggest a provider, but the decision is yours.

Yes, where both are referred and approved. At Penrith they run from the one centre.

Usually once the injury has settled enough that building capacity is the priority. Your nominated treating doctor decides the timing.

Yes, where your nominated treating doctor refers you for each and your insurer approves them. At Penrith, all three run from the one centre.

Yes. Many employers are self-insured or use a different scheme agent. The process is the same.

Clothes you can move in, and enclosed shoes. Everything else is on site.

The purpose of the program is to build the capacity your role requires. What that looks like, and how long it takes, depends on your injury and your job, and your exercise physiologist will set that out with you.

That is common after time off work. Programs start from where you are, not from where someone assumes you should be.

Yes, where both are referred and approved. At Penrith they run from the one centre.

Usually once the injury has settled enough that building capacity is the priority. Your nominated treating doctor decides the timing.

No. Sessions run in a gym, but the program is clinical, designed by a university-qualified exercise physiologist around your injury, your history and the job you are returning to.

You see your GP for a new one. We will tell you when you are getting close, so your program is not interrupted.

Clothes you can move in and enclosed shoes. Everything else is on site.

That is the usual starting point. Programs begin from where you are now, not from where you once were.

An accredited exercise physiologist is a university-qualified allied health professional. The program is built around your diagnosis, history and medications, and it is billed to DVA with a referral. Personal training is neither.

Your plan manager, or the NDIA if your plan is agency-managed. If you are self-managed, we invoice you and you claim it back.

It depends on the injury and on what you are returning to. Your insurer approves sessions in blocks, and your physiotherapist reviews progress before requesting more.

Often, yes, where it suits your treatment. Approval sits with your insurer, and we confirm it before your first appointment.

Your practitioner submits a further request to your insurer, setting out your progress and what is proposed next. You do not need to chase it.

Yes, privately or through your health fund. We will tell you where you are up to before your last funded session.

Not on its own. If weight is related to your disability or to a medication, it will form part of the plan. For general weight support you can book privately without a referral.

Most people continue privately or through their health fund once the plan sessions are used. We will tell you where you are up to before your last funded appointment.

No. We bill DVA directly at DVA rates and nothing is invoiced to you.

Sometimes, depending on your plan. Assessment and fitting can be discussed at your appointment, and we will tell you what your plan will and will not cover before anything is ordered.

That depends on your plan funding and on what your podiatrist recommends. Many participants have regular appointments through the year, and we will tell you where your funding stands as we go.

There is a free on-site car park with accessible parking, plus street parking along Ferguson Road.

OnePointHealth Springwood is at 20 Ferguson Road, Springwood NSW 2777, just off the Great Western Highway and next to the Ambulance Station. Springwood Station is a seven-minute walk.

There is free on-site parking, plus street parking on Shepherd Street.

OnePointHealth Ryde is at 819 Victoria Road, on the corner of Shepherd Street, Ryde NSW 2112. There is a bus stop directly outside.

It depends on the practitioner and the time you book. Your confirmation email and reminder will both show the address. If you are not sure, call us on 1300 123 674.

We see patients at 2/324 Pacific Highway, on the Lindfield main street, and at Suite 1, 2/2 Kochia Lane, by the Lindfield Village Green. Both are a short walk from Lindfield Station, and your appointment confirmation will tell you which one to come to.

There are nine free on-site parking spaces, including accessible parking, plus street parking along Megalong Street and Clarence Street.

OnePointHealth Katoomba is at 69 Megalong Street, on the corner of Clarence Street, Katoomba NSW 2780. We are in a restored 1914 cottage between Katoomba and Leura.

There is free on-site parking at Ropes Crossing Village Shopping Centre.

OnePointHealth Ropes Crossing is at 1B/2 Central Pl, inside Ropes Crossing Village Shopping Centre, next to the medical centre and opposite Subway.