Frequently Asked Questions
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Is the Springwood centre accessible?
Yes. There is ramp access at the front door with automatic doors, and accessible parking in our own car park. Inside there are no stairs, and the hallways, doorways and treatment rooms are wide.
Were you Ryde Podiatry?
Yes. Ryde Podiatry served the area for more than 30 years and became OnePointHealth Ryde in 2017. We moved from Pope Street to Victoria Road in 2019. Same podiatry team, with physiotherapy, psychology, exercise physiology and dietetics added since.
Is the Ryde centre accessible?
Yes. There is wheelchair access through our main entrance and accessible parking directly in front of the centre. If you would like to check anything before you come in, call us on 1300 123 674.
Were you Shore Podiatry, or Lindfield Podiatry?
Both. Shore Podiatry Lindfield joined OnePointHealth in November 2024, and Lindfield Podiatry joined in 2026. Same teams, now part of a wider network with home visits across the North Shore and Northern Beaches.
Were you Blue Mountains Podiatry?
Yes. The practice began as Mountain Top Podiatry in Leura in 2008, became Blue Mountains Podiatry in 2014, and joined OnePointHealth in 2021. Same cottage on Megalong Street, with physiotherapy, dietetics and psychology added since.
Is the Katoomba centre accessible?
Yes. There is ramp access at the front door with automatic doors, and accessible parking in our own car park. Inside there are no stairs, and the hallways, doorways and treatment rooms are wide.
Do you offer women’s health physiotherapy?
Yes, at selected centres. Ask our team which centre is the best fit for what you need.
Is the Blaxland centre accessible?
Yes. There is ramp access at the front door with automatic sliding doors, and accessible parking in our own car park. Inside there are no stairs, and the hallways, doorways and treatment rooms are wide.
Is the Penrith centre accessible?
Yes. There is a wide entry ramp with automatic sliding doors, and the centre is all on one floor, so there are no stairs or lifts between appointments. Hallways, doorways and clinical rooms are wide, and accessible parking is available on High Street and at the Union Lane car park.
What is your cancellation policy?
We ask for 24 hours notice if you need to cancel. Cancellations inside 24 hours may attract a fee of $50, which cannot be claimed. Some services also require a $50 booking deposit, which comes off your appointment cost or is held as credit if you reschedule with enough notice.
How can I pay for my appointment?
We accept EFTPOS, credit card and cash. We also have HICAPS, so you can claim through your private health fund on the spot rather than paying in full and claiming later.
Is the Blaxland centre accessible?
Yes. There is ramp access at the front door with automatic sliding doors, and accessible parking in our own car park. Inside there are no stairs, and the hallways, doorways and treatment rooms are wide.
Do you offer home visits around Blaxland?
Yes. Mobile podiatry covers the Blue Mountains, from Lapstone through to Katoomba. Home visits are arranged by phone or enquiry rather than online.
Do you see children at Blaxland?
Yes. Our Blaxland team sees children for podiatry and physiotherapy, including growing feet, gait concerns and sports injuries. Some services have a minimum age, so call us on 1300 123 674 if you are not sure.
Do I need a referral to book at Blaxland?
No referral is needed to book privately or to claim through most private health funds. You will need a GP referral for Medicare-rebated sessions under a chronic disease management plan, and for DVA. NDIS access depends on your plan.
Which appointments can I book online?
Podiatry, physiotherapy and exercise physiology appointments can be booked online, both first visits and follow-ups. Workers compensation, DVA, NDIS and chronic disease management plan appointments are arranged by phone or enquiry, as are home visits and telehealth.
Where can I park at OnePointHealth Blaxland?
There is a free on-site car park with accessible parking, plus street parking along Layton Avenue.
Where is OnePointHealth Blaxland?
OnePointHealth Blaxland is at 10 Layton Avenue, Blaxland NSW 2774, opposite the car park entrance to McDonald’s. Blaxland Station is an eight-minute walk.
How long will I have to wait for an appointment?
Wait times vary by centre and by practitioner. Call us and we will tell you the current wait at each location rather than give you an average that may not apply to you.
Can I have physiotherapy while I am still working?
Yes, and many people do. Penrith has early morning appointments, which suit people fitting treatment around shifts.
Do I need to bring anything to the gym?
Clothes you can move in, and enclosed shoes. Everything else is on site.
Do you offer appointments outside work hours?
Penrith has early morning appointments. Availability varies by centre and practitioner, so call us and we will find something that fits around a return-to-work plan.
Can you come to my home?
Yes, across the Penrith area. Home visits are arranged by phone or enquiry rather than online.
Is telehealth an option?
Yes, and dietetics works well by video. Telehealth appointments are arranged by phone or enquiry.
Can you come to my home?
Yes. We visit homes across the Penrith area, the Blue Mountains, the North Shore and the Northern Beaches. Home visits are arranged by phone or enquiry rather than online.
Can I have podiatry at home under Medicare?
Yes, where a home visit is appropriate. Home visits are arranged by phone or enquiry rather than booked online.
How long will I wait for a first appointment?
Wait times vary by centre and practitioner. Send us an enquiry and we will tell you the current position rather than quote an average that may not apply to you.
Can I book online?
Not for psychology. Every psychology appointment, including follow-ups, goes through our enquiry and intake process so the right practitioner is matched to you.
What happens during a chiropractic adjustment?
Your chiropractor applies a controlled movement to a specific joint to support its movement and ease discomfort. They will explain it before they begin.
Do I need to bring my scans to a chiropractic appointment?
If you have had recent imaging for the area being treated, please bring a copy to your first appointment.
What is the difference between a chiropractor and a physiotherapist?
Both are university-trained to manage musculoskeletal issues. Chiropractors may approach some conditions differently and use techniques such as adjustments. We can help you choose what suits you.
Will my health fund cover chiropractic?
Often yes, depending on your level of extras cover. Check with your provider, as each plan is different.
Can I claim chiropractic on Medicare?
Some patients may be eligible through a Chronic Disease Management or Team Care Arrangement referral from their GP.
Do I need a referral to see a chiropractor?
No. You can book directly, and some private health funds cover part of your visit.
Do I need to keep a food diary first?
It helps, but it is not required. Your dietitian will tell you what would be useful to track afterwards.
What if I am losing weight without trying?
That is a good reason to be seen rather than a minor one. Mention it when you call and we will make sure it is looked at properly.
Can my partner join the appointment?
Yes, and it often helps, particularly where someone else does the shopping or the cooking.
Can I do it over video?
Yes. Dietetics works well by telehealth, and for many people it saves a trip.
Do I need to keep a food diary first?
It helps, but it is not required. Your dietitian will tell you what would be useful to track afterwards.
Can a support worker or family member join the appointment?
Yes, and it often helps, particularly where someone else is involved in shopping, cooking or mealtimes.
Is telehealth an option?
Yes, and dietetics works well by video. Telehealth appointments are arranged by phone or enquiry.
Can the NDIS fund a dietitian for weight loss?
Not on its own. If weight is related to your disability or to a medication, it will form part of the plan. For general weight support you can book privately without a referral.
Do I need a GP referral for NDIS dietetics?
No. The NDIS does not require one.
Can my child see a dietitian on Medicare?
Yes, where they have a chronic condition and their GP prepares a plan. Ask your GP whether it applies.
Do I need to keep a food diary first?
It helps, but it is not required. Your dietitian will tell you what would be useful to track afterwards.
What if I am losing weight without trying?
That is a good reason to be seen rather than a minor one. Mention it when you call and we will make sure it is looked at properly.
Can my partner join the appointment?
Yes, and it often helps, particularly where someone else does the shopping or the cooking.
Can I do it over video?
Yes. Dietetics works well by telehealth, and for many people it saves a trip.
What happens when my referral runs out?
You see your GP for a new one. We will tell you when you are getting close, so your program is not interrupted.
What should I wear?
Clothes you can move in and enclosed shoes. Everything else is on site.
What if I have not exercised in years?
That is the usual starting point. Programs begin from where you are now, not from where you once were.
How is this different to a personal trainer?
An accredited exercise physiologist is a university-qualified allied health professional. The program is built around your diagnosis, history and medications, and it is billed to DVA with a referral. Personal training is neither.
What is the difference between a Gold Card and a White Card here?
A Gold Card covers all clinically necessary care. A White Card covers your accepted conditions. If you are unsure what yours covers, call us and we will help you work it out.
Can I choose which physiotherapist I see?
Yes. Tell us who you would like to see and we will book you in with them where their availability allows.
Can I use my plan if it is NDIA-managed?
Yes. We are a registered NDIS provider, so participants with NDIA-managed plans can use us.
Can I see a psychologist and a physiotherapist under the same claim?
Yes, where your nominated treating doctor refers you for both and your insurer approves them. At Penrith, both run from the one health centre.
Can I choose my own psychologist?
Yes. You are entitled to choose who treats you under a workers compensation claim. Your insurer approves the treatment, not the practitioner.
Do you treat people who are self-insured through their employer?
Yes. Many large employers are self-insured or use a scheme agent other than icare. The process does not change.
What if my injury built up over time rather than happening on one day?
Gradual onset injuries are covered. Your nominated treating doctor documents the link to your work, and the claim proceeds the same way.
Do I have to see the physio my employer suggests?
No. You choose who treats you. Your employer or insurer may suggest a provider, but the decision is yours.
Can I do physiotherapy and exercise physiology at the same time?
Yes, where both are referred and approved. At Penrith they run from the one centre.
When should exercise physiology start?
Usually once the injury has settled enough that building capacity is the priority. Your nominated treating doctor decides the timing.
Can I be treated for more than one thing under the same claim?
Yes, where your nominated treating doctor refers you for each and your insurer approves them. At Penrith, all three run from the one centre.
Do you treat people whose claim is with an insurer other than icare?
Yes. Many employers are self-insured or use a different scheme agent. The process is the same.
Do I need to bring anything to the gym?
Clothes you can move in, and enclosed shoes. Everything else is on site.
Will this help me get back to full duties?
The purpose of the program is to build the capacity your role requires. What that looks like, and how long it takes, depends on your injury and your job, and your exercise physiologist will set that out with you.
What if I have not exercised in years?
That is common after time off work. Programs start from where you are, not from where someone assumes you should be.
Can I do physiotherapy and exercise physiology at the same time?
Yes, where both are referred and approved. At Penrith they run from the one centre.
When should exercise physiology start?
Usually once the injury has settled enough that building capacity is the priority. Your nominated treating doctor decides the timing.
Is this just going to the gym?
No. Sessions run in a gym, but the program is clinical, designed by a university-qualified exercise physiologist around your injury, your history and the job you are returning to.
What happens when my referral runs out?
You see your GP for a new one. We will tell you when you are getting close, so your program is not interrupted.
What should I wear?
Clothes you can move in and enclosed shoes. Everything else is on site.
What if I have not exercised in years?
That is the usual starting point. Programs begin from where you are now, not from where you once were.
How is this different to a personal trainer?
An accredited exercise physiologist is a university-qualified allied health professional. The program is built around your diagnosis, history and medications, and it is billed to DVA with a referral. Personal training is neither.
Who do you invoice?
Your plan manager, or the NDIA if your plan is agency-managed. If you are self-managed, we invoice you and you claim it back.
How long will I be having treatment?
It depends on the injury and on what you are returning to. Your insurer approves sessions in blocks, and your physiotherapist reviews progress before requesting more.
Is telehealth covered under WorkCover?
Often, yes, where it suits your treatment. Approval sits with your insurer, and we confirm it before your first appointment.
What happens when my approved sessions run out?
Your practitioner submits a further request to your insurer, setting out your progress and what is proposed next. You do not need to chase it.
Can I keep going after my plan sessions run out?
Yes, privately or through your health fund. We will tell you where you are up to before your last funded session.
Can the NDIS fund a dietitian for weight loss?
Not on its own. If weight is related to your disability or to a medication, it will form part of the plan. For general weight support you can book privately without a referral.
What if I need ongoing support?
Most people continue privately or through their health fund once the plan sessions are used. We will tell you where you are up to before your last funded appointment.
Is there any cost to me?
No. We bill DVA directly at DVA rates and nothing is invoiced to you.
Does the NDIS fund orthotics?
Sometimes, depending on your plan. Assessment and fitting can be discussed at your appointment, and we will tell you what your plan will and will not cover before anything is ordered.
How often can I have podiatry?
That depends on your plan funding and on what your podiatrist recommends. Many participants have regular appointments through the year, and we will tell you where your funding stands as we go.
Where can I park at OnePointHealth Springwood?
There is a free on-site car park with accessible parking, plus street parking along Ferguson Road.
Where is OnePointHealth Springwood?
OnePointHealth Springwood is at 20 Ferguson Road, Springwood NSW 2777, just off the Great Western Highway and next to the Ambulance Station. Springwood Station is a seven-minute walk.
Where can I park at OnePointHealth Ryde?
There is free on-site parking, plus street parking on Shepherd Street.
Where is OnePointHealth Ryde?
OnePointHealth Ryde is at 819 Victoria Road, on the corner of Shepherd Street, Ryde NSW 2112. There is a bus stop directly outside.
Which address will my appointment be at?
It depends on the practitioner and the time you book. Your confirmation email and reminder will both show the address. If you are not sure, call us on 1300 123 674.
Where is OnePointHealth Lindfield?
We see patients at 2/324 Pacific Highway, on the Lindfield main street, and at Suite 1, 2/2 Kochia Lane, by the Lindfield Village Green. Both are a short walk from Lindfield Station, and your appointment confirmation will tell you which one to come to.
Where can I park at OnePointHealth Katoomba?
There are nine free on-site parking spaces, including accessible parking, plus street parking along Megalong Street and Clarence Street.
Where is OnePointHealth Katoomba?
OnePointHealth Katoomba is at 69 Megalong Street, on the corner of Clarence Street, Katoomba NSW 2780. We are in a restored 1914 cottage between Katoomba and Leura.
Where can I park at OnePointHealth Ropes Crossing?
There is free on-site parking at Ropes Crossing Village Shopping Centre.
Where is OnePointHealth Ropes Crossing?
OnePointHealth Ropes Crossing is at 1B/2 Central Pl, inside Ropes Crossing Village Shopping Centre, next to the medical centre and opposite Subway.