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Custom orthotics

Orthotics made for your feet, not for an average foot

Your feet ache by the end of the day, and the insoles you bought off the shelf have not changed much. Custom orthotics are prescribed to shift load away from the tissue that is being overworked.

Medicare, NDIS, DVA, Workers Compensation and Private Health Funds accepted.

Orthotic Therapy - Podiatry

Understanding Orthotics

Orthotics are devices worn inside your shoes that change how force travels through your feet and legs. Custom orthotics are made to your podiatrist’s prescription, from a 3D scan of your own foot, so the support sits exactly where your foot needs it.

They are used for shin pain, ankle pain, heel pain, arch pain, forefoot pain, and for foot structures that load unevenly. Orthotics work alongside footwear changes and exercise, and your podiatrist reviews them to check they are doing the job.

Who does it affect?

adults and children with foot, ankle, knee or lower back pain linked to how their feet load

How common is it?

prescribed every day in podiatry, for everyone from office workers to runners

What is the recovery like?

most people build up over one to two weeks, and comfort improves as your feet adjust

Who should I see for treatment?

your podiatrist, after a biomechanical assessment

What funding options are available?

Medicare, NDIS, DVA, Workers Compensation and Private Health Funds accepted

What are orthotics?

Orthotics are prescription devices that sit inside your shoes and control how your foot moves and loads through each step. Custom orthotics are built from a 3D scan or plaster cast of your foot, then made to a written prescription that sets the shape, thickness, flexibility and any padding or wedging.

Most people are prescribed orthotics after a specific problem appears. Pain builds in one spot, often the heel, arch or ball of the foot, because that tissue is taking more load than it can handle. Orthotics redistribute that load so the painful tissue gets a break while it settles.

Common reasons your podiatrist may prescribe them include:

  • Foot structure, including a very flat or very high arch

  • The way you walk or run, and how your foot rolls through each step

  • A sudden increase in standing, walking or training load

  • Shoes that are worn out, too flexible or the wrong shape for your foot

  • Past injury or surgery that changed how you walk

  • Health conditions such as diabetes or arthritis that need pressure taken off certain areas

Symptoms of Orthotics

Signs that orthotics may be part of your plan include:

Your prescription comes from your assessment, which includes your foot structure, your gait, your footwear and your personal goals.

Custom-made orthotics

Built from a scan or cast of your foot to a written prescription, so support and offloading sit exactly where your load needs to shift

Prefabricated devices modified in clinic

An off-the-shelf shell adjusted with wedges or padding, useful when you need something the same day or as a trial

Accommodative padding and offloading

Softer materials that spread pressure away from a painful area, callus or wound-prone spot

Footwear pairing

Matching your orthotic to shoes with the right depth, heel and sole stiffness, because the device only works in a shoe that holds it

Exercise and loading program

Strength and stretching work so the tissue itself becomes more tolerant, rather than relying on the device alone

Adjustments and reviews

Your podiatrist continues to customise with grinds, wedges or refits your orthotic based on how it feels once you are walking in it

What to expect at your first appointment

  

Tell us what is going on

You describe the pain, when it started, what makes it worse, and which shoes and activities matter to you.

A full assessment

Your podiatrist examines your foot and ankle, watches you walk, tests joint movement and muscle strength, and checks your current shoes.

A clear plan

You find out whether orthotics suit your problem, what type is being recommended, what it will cost and how long the fitting takes.

Review and adjust

You come back so your podiatrist can check comfort and function, and fine-tune the device.

When to book an appointment

    Book an assessment if:

  • Foot pain has lasted more than two weeks and is not settling

  • You are cutting back on work, walking or training because of your feet

  • New shoes or chemist insoles have not made a real difference

  • You are not sure what is causing your pain, or whether orthotics would help

Looking after yourself at home

Simple habits keep your orthotics comfortable and working the way they were prescribed.

  • Foot structure, including a very flat or very high arch

  • The way you walk or run, and how your foot rolls through each step

  • A sudden increase in standing, walking or training load

  • Shoes that are worn out, too flexible or the wrong shape for your foot

  • Past injury or surgery that changed how you walk

  • Health conditions such as diabetes or arthritis that need pressure taken off certain areas

Meet the team who treat this

Behind every appointment is a team of practitioners who know each other, trust each other and work together for you. Across seven clinics and nine disciplines, our team shares expertise, coordinates treatment plans and celebrates your progress together.

Meet the full team

Aimee Fuller

Healthcare Support Officer

Available at Blaxland

Alicia Whiticker

Healthcare Support Officer

Available at Blaxland

Amanda Banks

Healthcare Support Officer

Available at Blaxland

Amanda Duggan

Healthcare Support Officer

Available at Blaxland

Amy Meekings

Healthcare Support Officer

Available at Blaxland

Anita Beerapu

Healthcare Support Officer

Available at Blaxland

Benjamin Tucker

Healthcare Support Officer

Available at Blaxland

Blake Cossar

Healthcare Support Officer

Available at Blaxland

Bronte Tupper

Healthcare Support Officer

Available at Blaxland

Chris Farrugia

Healthcare Support Officer

Available at Blaxland

Corrina Aitken

Healthcare Support Officer

Available at Blaxland

David Logue

Healthcare Support Officer

Available at Blaxland

Dean Gresser

Healthcare Support Officer

Available at Blaxland

Emma Nassif

Healthcare Support Officer

Available at Blaxland

Esha Sharma

Healthcare Support Officer

Available at Blaxland

Fatima Hussaini

Healthcare Support Officer

Available at Blaxland

Felicity Spencer-Davey

Healthcare Support Officer

Available at Blaxland

Frankie Raikadroka

Healthcare Support Officer

Available at Blaxland

Hannah Norrie

Healthcare Support Officer

Available at Blaxland

Heather Edwards

Healthcare Support Officer

Available at Blaxland

Isaac Vella

Healthcare Support Officer

Available at Blaxland

Jarrah Nesbitt

Healthcare Support Officer

Available at Blaxland

Jonathan Lopez

Healthcare Support Officer

Available at Blaxland

Justin Hanna

Healthcare Support Officer

Available at Blaxland

Kasey Collins

Healthcare Support Officer

Available at Blaxland

Katrina Gauci

Healthcare Support Officer

Available at Blaxland

Kennedy Touet

Healthcare Support Officer

Available at Blaxland

Kristy Edwards

Healthcare Support Officer

Available at Blaxland

Kyle Perry

Healthcare Support Officer

Available at Blaxland

Lorna Nicastri

Healthcare Support Officer

Available at Blaxland

Maja Bosic

Healthcare Support Officer

Available at Blaxland

Marxy Koronel

Healthcare Support Officer

Available at Blaxland

Matt Barton

Healthcare Support Officer

Available at Blaxland

Michael Todd

Healthcare Support Officer

Available at Blaxland

Mr Jeffery Jenkins FACPS

Healthcare Support Officer

Available at Blaxland

Nathan Cavanagh

Healthcare Support Officer

Available at Blaxland

Patrick Celeban

Healthcare Support Officer

Available at Blaxland

Praise Khin

Healthcare Support Officer

Available at Blaxland

Sarah Bonnici

Healthcare Support Officer

Available at Blaxland

Shannon Smith

Healthcare Support Officer

Available at Blaxland

Siobhan Kelly

Healthcare Support Officer

Available at Blaxland

Taleisha Bozzi

Healthcare Support Officer

Available at Blaxland

Trystan Singh

Healthcare Support Officer

Available at Blaxland

Uty Kotwal

Healthcare Support Officer

Available at Blaxland

Yoni Hochberg

Healthcare Support Officer

Available at Blaxland

Zak Lloyd

Healthcare Support Officer

Available at Blaxland

EPC, DVA, NDIS and WorkCover welcome

Nearly half of our appointments are funded through Medicare, DVA, NDIS or WorkCover. We manage the paperwork so you can focus on your health.

NDIS

We support eligible NDIS participants across podiatry, physiotherapy, exercise physiology, dietetics and psychology, depending on your plan and goals. Eligibility and funding are set by your plan.

Learn more

Medicare

Medicare may rebate podiatry, physiotherapy, exercise physiology and dietetics sessions when your GP refers you under an Enhanced Primary Care (EPC) or Chronic Disease Management (CDM) plan, and psychology sessions under a Mental Health Care Plan. The number of sessions is set by your plan.

Learn more

DVA

Gold and White card holders can access DVA-funded care across our services with a valid referral.

Learn more

WorkCover

If you have been injured at work, we accept WorkCover referrals for physiotherapy, exercise physiology and psychology, and manage the paperwork with your insurer, with a clear return-to-work plan.

Learn more

Seven clinics across three regions

Find a clinic near you. Each location is staffed by local practitioners who know your community.

Penrith

Western Sydney

Our largest centre, with our full range of services under one roof.

510/536 High St, Penrith NSW 2750

Ropes Crossing

Western Sydney

Podiatry, at Ropes Crossing Village.

1B/2 Central Pl, Ropes Crossing NSW 2760

Blaxland

Blue Mountains

Podiatry, physiotherapy, exercise physiology and group classes.

10 Layton Ave, Blaxland NSW 2774

Springwood

Blue Mountains

Podiatry, dietetics and a boutique footwear store.

20 Ferguson Rd, Springwood NSW 2777

Katoomba

Blue Mountains

Podiatry, physiotherapy and dietetics, in a restored 1914 cottage.

69 Megalong St, Katoomba NSW 2780

Ryde

North Shore

Podiatry, physiotherapy, dietetics and exercise physiology, with a footwear store and gait analysis.

819 Victoria Road, Cnr Shepherd Street, Ryde NSW 2112

Lindfield

North Shore

Podiatry, with mobile podiatry across the North Shore and Northern Beaches.

2/324 Pacific Highway, Lindfield NSW 2070
view all locations

Ready for orthotics that actually fit your feet?

Book a podiatry assessment and find out whether custom orthotics suit your feet and your shoes.

Frequently asked questions

Most custom orthotics last around two to four years for an adult, though heavier use, heavier body weight and high-mileage running shorten that. The shell usually outlasts the top cover, so your podiatrist can often refurbish a device rather than remake it. Children grow out of theirs faster, sometimes within a year, because the shell has to match a growing foot.

Yes. Most people notice a firm, unfamiliar feeling under the arch for the first week or two while your foot adapts to a new load pattern. A gradual build-up helps. Mild aching in a new area can settle, but sharp pain, rubbing or pinching is not part of wearing in, so contact the clinic for an adjustment rather than pushing through.

Sometimes, but not always. An orthotic sits at a set height and width, so it needs a shoe with a removable insole and enough depth. Work boots, runners and dress shoes often need different devices. Tell your podiatrist which shoes you actually wear at the assessment, because the prescription is designed around the shoe as much as the foot.

For mild, short-term pain, a good prefabricated insole can be enough, and your podiatrist may modify one for you. Custom devices are prescribed when your foot shape is unusual, when pressure needs to be taken off one precise area, when past insoles have failed, or when a health condition such as diabetes or arthritis raises the stakes.

There is no good evidence that orthotics weaken your feet. They change where load lands rather than doing the work your muscles do. Your podiatrist normally pairs a device with strengthening exercises so your feet get stronger while the painful tissue settles. Many people use orthotics for a period, then reduce their use as strength and tolerance improve.

Yes, and children are assessed differently to adults because their feet are still developing. Flat-looking feet in a young child are often normal and need no device at all. Orthotics are considered when a child has pain, tires or trips more than expected, or avoids activity. Ask about our children’s podiatry service, Children’s podiatry [CONFIRM: link when live].